Grocery Lead | 37.5 hours | Availability Required 4 am to 11 pm

New Seasons Market•Portland, OR

4d•Onsite

About The Position

The Grocery Lead stocks, rotates, and faces grocery products and assists with coordinating and carrying out department operations, including ordering and inventory control. The role provides exceptional customer service and helps foster a positive, collaborative team environment. The lead guides department clerks by prioritizing and assigning work, training staff, and ensuring quality standards and task completion. The position works 37.5 hours, with availability required between 4 a.m. and 11 p.m. Schedules reflect business needs, may change seasonally or with staffing needs, and may include evenings, weekends, and holidays. The position reports to the Grocery Manager and is non-exempt. The Grocery Lead supports department presentation and service in partnership with department management. Responsibilities include maintaining inventory, ordering product, receiving merchandise, managing displays and signage, and ensuring product quality, rotation, and accurate pricing. The role also assists customers with product selection, shares product knowledge, completes special orders, supports in-store tastings, and maintains professional vendor relationships. The lead follows company procedures for invoices, transfers, credits, and damaged or spoiled product, and maintains organized, clean back-stock areas. The role requires adherence to company and regulatory food- and workplace-safety policies, required trainings and certifications, company rules, and department guidelines. The Grocery Lead is expected to demonstrate reliable attendance, sound judgment, a solutions-oriented approach, and a commitment to company values, sustainability, diversity, equity, and inclusion. The position involves frequent standing and walking, occasional stair, step-stool, or ladder use depending on location, and frequent hand and wrist movements. It is classified as medium work: occasional lifting of up to 50 pounds and frequent lifting or carrying of up to 25 pounds. Work takes place in a grocery store, with possible wet or slippery surfaces, moderate noise, temperature extremes in coolers and freezers, outdoor work in some locations, and potential exposure to allergens or chemicals.

Requirements

Must complete and maintain required food and work safety trainings and certifications.
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
Intermediate computer proficiency and ability to learn new programs and technology.
Basic math or computation skills.
Ability to delegate, plan, and prioritize work.
Ability to read, understand, and follow verbal and written instructions.
Reliable and predictable attendance in accordance with attendance policy and applicable laws.
Ability to work a schedule based on business needs, which may change seasonally or due to staffing needs.
Previous customer service, food service, retail, or grocery experience preferred.
Previous supervisory experience preferred.
Previous ordering or inventory-management experience preferred.
Experience with Microsoft Excel or ordering software preferred.

Nice To Haves

Previous customer service, food service, retail, or grocery experience.
Previous supervisory experience.
Previous ordering or inventory-management experience.
Experience with Microsoft Excel or ordering software.

Responsibilities

Order product according to business needs and maintain inventory levels that support business goals.
Guide department clerks by prioritizing and assigning work, training staff, and ensuring quality standards and task completion.
Partner with department management to maintain department appearance, cleanliness, signage, and service levels.
Assist customers with product selection, share product knowledge, and make recommendations based on customer needs.
Stay aware of current advertisements, promotions, holidays, and events; implement plans for weekly ads, events, and holidays.
Build displays and arrange products in accordance with merchandising standards and category schematics, highlighting featured, unique, and seasonal items.
Maintain professional relationships with vendors.
Participate in activities such as inventories and holiday or sales-event planning as needed.
Complete customer special orders thoroughly and follow through as needed.
Stock, rotate, and face products, attending to product quality and expiration dates.
Receive and unload merchandise; check quality, count, and condition; and communicate issues to management and the merchandising team.
Maintain accurate pricing and signage in accordance with merchandising standards.
Coordinate with the Operations department to conduct in-store tastings.
Follow company procedures for invoices, transfers, and credits; handle damaged and spoiled product according to company policy.
Maintain the organization, rotation, and cleanliness of back-stock areas.
Respond to emails and other communications in a timely manner.
Notify the department manager or Manager On Duty about customer service, safety, productivity, security, or other situations that may adversely affect the store.
Contribute to store cleanliness, maintain equipment, conserve company resources, and follow company and regulatory safety policies.
Perform other tasks and duties as assigned.