GROCERY/HELPER CLERK

The Kroger Co.•Monroe, WA

13d

About The Position

The Grocery/Helper Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager with sales and profit goals and monitors established quality assurance standards. The clerk demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position supports customers with product questions, suggestions, grocery specials, and ordered fresh products. It also involves bagging and handling merchandise, returning goods to shelves, gathering carts, and helping customers load their cars. Department work includes ordering, labeling, stocking, and inventorying merchandise; checking freshness and sell-by dates; maintaining cooler temperatures and logs; and following food safety guidelines. The clerk uses department equipment according to company guidelines, follows safety procedures, and reports maintenance needs, accidents, safety risks, and illegal activity. The essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Must obtain a current food handlers permit once employed.
Must be at least 18 years of age.

Nice To Haves

Retail experience.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment for customers and answer questions about products sold in the department and store.
Maintain knowledge of department products and answer questions or make product suggestions.
Inform customers of grocery specials.
Provide customers with fresh products they have ordered.
Recommend grocery items to help customers find what they want and need.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Strive to place at least five items in each bag while preventing damage to merchandise.
Follow best practices for bagging items in reusable, plastic, and paper bags.
Assist in removing merchandise from the bottom of customers’ carts for checkout.
Offer assistance loading bags into customers’ cars.
Return merchandise to store shelves.
Gather carts and return them to designated areas.
Learn the store layout, locate products, and conduct price checks for cashiers.
Order, label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Display a positive attitude.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Use grocery department equipment according to company guidelines.
Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of repair needs.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.