Grocery/Helper Clerk

Kroger•Monroe, WA

13d

About The Position

Create an outstanding customer experience through exceptional service and help maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching department sales and profit goals while monitoring established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role includes customer service, grocery merchandising, product quality checks, bagging, cart gathering, and use of department equipment in accordance with company guidelines. The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Current food handlers permit once employed.
Must be at least 18 years of age.

Nice To Haves

Retail experience.

Responsibilities

Promote trust and respect among associates.
Help customers feel welcome and appreciated by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products, answer questions, make suggestions, and inform customers of grocery specials.
Provide customers with fresh products they have ordered and recommend grocery items to help meet their needs.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Bag items according to best practices for reusable, plastic, and paper bags, striving for at least five items per bag while preventing damage.
Assist with removing merchandise from the bottom of customers’ carts during checkout and offer help loading bags into customers’ cars.
Return merchandise to store shelves, gather carts, and return them to designated areas.
Understand the store layout, locate products, and conduct price checks for cashiers.
Order, label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines, maintain proper case and cooler temperatures, and keep temperature logs.
Use grocery department equipment according to company guidelines.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager when repairs are needed.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.