Grocery/Helper Clerk

Kroger•Spokane Valley, WA

14h

About The Position

Create an outstanding customer experience through exceptional service while maintaining a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. The role includes assisting customers with grocery products and orders, maintaining product freshness and presentation, supporting checkout and bagging, returning merchandise and carts, and ordering, labeling, stocking and inventorying department merchandise. The clerk follows food safety and safety procedures, uses department equipment according to company guidelines, and reports discrepancies, maintenance needs, accidents, risks and illegal activity to management.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition and subtraction.
Current food handlers permit once employed.
Must be at least 18 years of age.

Nice To Haves

Retail experience.

Responsibilities

Promote trust and respect among associates.
Answer customer questions and create a welcoming environment for customers.
Maintain knowledge of department products, answer questions, make suggestions and inform customers of grocery specials.
Provide customers with the fresh products they ordered and recommend items to meet their needs.
Check product quality and freshness, review sell-by dates and take appropriate action.
Bag items according to best practices, aiming for at least five items per bag while preventing damage.
Assist with removing merchandise from the bottom of customers’ carts and offer help loading bags into cars.
Return merchandise to store shelves and gather carts to return them to designated areas.
Know the store layout, locate products and conduct price checks for cashiers.
Order, label, stock and inventory department merchandise; report ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current on present, future, seasonal and special ads.
Follow food safety regulations and guidelines; maintain proper temperatures in cases and coolers and maintain temperature logs.
Use grocery department equipment, including refrigerators, freezers, baler, u-boats, compactor, forklift and pallet jacks, according to company guidelines.
Comply with safety procedures, reinforce safety programs, identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft or fraud.
Perform the essential functions of the position with or without reasonable accommodation.