GROCERY/HELPER CLERK

The Kroger Co. • Spokane Valley, WA

1d

About The Position

The Grocery/Helper Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in reaching department sales and profit goals and monitors established quality assurance standards. The clerk demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

The position serves customers, maintains grocery merchandise and displays, supports checkout and cart-gathering activities, and follows food-safety and workplace-safety procedures. It uses grocery-department equipment according to company guidelines and reports discrepancies, maintenance needs, accidents, safety risks, and illegal activity to the appropriate management.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.
• Must obtain a current food handlers permit once employed.
• Must be at least 18 years of age.

Nice To Haves

• Retail experience.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment for customers by answering questions about products sold in the department and throughout the store.
• Maintain knowledge of department products, respond to questions, and make product suggestions.
• Inform customers of grocery specials.
• Provide customers with fresh products they have ordered and recommend grocery items to meet their needs.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Bag items according to best practices for reusable, plastic, and paper bags, aiming for at least five items while avoiding damage.
• Assist customers by removing merchandise from the bottom of carts for checkout and offering to load bags into their cars.
• Return merchandise to store shelves and gather carts, returning them to designated areas.
• Learn the store layout, locate products, and conduct price checks for cashiers.
• Order, label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
• Follow food-safety regulations and guidelines; maintain proper case and cooler temperatures and temperature logs.
• Use grocery-department equipment, including refrigerators, freezers, a baler, u-boats, a compactor, a forklift, and pallet jacks, according to company guidelines.
• Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
• Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
• Notify management of customer or employee accidents.
• Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
• Perform the essential functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed