GROCERY/HELPER CLERK

The Kroger Co.•Caldwell, ID

12d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Current food handlers permit once employed.
Must be at least 18 years of age.

Nice To Haves

Retail experience.

Responsibilities

Promote trust and respect among associates.
Create an environment where customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Gain and maintain knowledge of department products and respond to questions and make product suggestions.
Inform customers of grocery specials.
Provide customers with fresh products they have ordered.
Recommend grocery items to help customers get the products they want and need.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Strive to place at least five items in each bag while ensuring items are not damaged.
Follow best practices for bagging items in reusable, plastic, and paper bags.
Assist in removing customers’ merchandise from the bottom of carts for checkout.
Offer assistance loading bags into customers’ cars.
Return merchandise to store shelves.
Gather carts and return them to designated areas.
Understand the store layout, locate products, and conduct price checks for cashiers.
Order, label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Use grocery department equipment—including refrigerators, freezers, a baler, u-boats, a compactor, a forklift, and pallet jacks—according to company guidelines.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.