Grocery/Helper Clerk

Kroger•Caldwell, ID

11d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching department sales and profit goals and monitor established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports customers with product questions, suggestions, grocery specials, and ordered fresh products. It also involves checking product quality and sell-by dates, bagging purchases carefully, returning merchandise to shelves, gathering carts, and helping customers load their vehicles. The clerk helps order, label, stock, and inventory department merchandise; reports ordering or shipping discrepancies; and stays informed about current, future, seasonal, and special advertisements. The position requires following food safety and safety procedures, maintaining appropriate case and cooler temperatures and logs, using department equipment according to company guidelines, inspecting equipment, and reporting repair needs, accidents, safety risks, or illegal activity. The essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Current food handlers permit once employed.
Must be at least 18 years of age.

Nice To Haves

Retail experience.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment by answering customer questions about products sold in the department and store.
Maintain knowledge of department products and answer questions or make product suggestions.
Inform customers of grocery specials and provide fresh products they have ordered.
Recommend grocery items to customers to help them find the products they want and need.
Check product quality for freshness and review sell-by dates, taking appropriate action.
Bag purchases with the goal of placing at least five items in each bag while preventing damage and following best practices for reusable, plastic, and paper bags.
Assist with removing merchandise from the bottom of customers’ carts during checkout and offer help loading bags into their cars.
Return merchandise to shelves and gather carts, returning them to designated areas.
Learn the store layout, locate products, and conduct price checks for cashiers.
Order, label, stock, and inventory department merchandise; report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines; maintain proper case and cooler temperatures and temperature logs.
Use grocery department equipment according to company guidelines.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and report items needing repair to the appropriate department or store manager.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.