Grocery/Dept Leader

Kroger•Pewaukee, WI

About The Position

The Grocery/Dept Leader directs and supervises department functions and supports the day-to-day operation of Grocery. The role focuses on creating an outstanding customer experience, maintaining a safe and clean environment, and encouraging associates to provide excellent service. The leader demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position oversees inventory, stocking, ordering, pricing, promotions, budgeting, scheduling, and expense monitoring. It also involves training, developing, supervising, and coaching associates; communicating information; supporting teamwork and store goals; and ensuring compliance with food safety regulations, laws, and company guidelines. The leader assists customers with product questions and suggestions and provides support to minors, individuals with special needs, and older adults.

Requirements

High school diploma or GED.
Any management experience.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

One year of grocery retail experience.

Responsibilities

Adhere to food safety regulations and guidelines; ensure proper temperatures in cases and coolers and maintain temperature logs.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud; notify management of customer or employee accidents.
Train department associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Plan, organize, and supervise the inventory process.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Monitor inventory and stocking conditions and note discrepancies.
Assist store management with department budgets and profit-and-loss reviews, and take appropriate action based on financial reports.
Monitor and control department expenses.
Stay current with present, future, seasonal, and special ads; implement the department's periodic promotional plan.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Create and execute sales promotions with store management.
Understand the store layout and locate products.
Maintain knowledge of department products and answer customer questions or make suggestions.
Follow local, state, and federal laws and company guidelines.
Train and develop associates and participate in performance appraisals.
Develop schedules that manage customer volume throughout operating hours.
Collaborate with associates and promote teamwork to achieve company and store goals.
Communicate company, department, and job-specific information to associates.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Act with honesty and integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.