GROCERY/DEPT LEADER

The Kroger Co. • Fairbanks, AK

6d

About The Position

The Grocery Department Leader directs and supervises department functions, duties, and activities while supporting day-to-day grocery operations. The role focuses on delivering exceptional customer service and maintaining a safe, clean environment that encourages customers to return. The leader supports the Customer 1st strategy, motivates associates to provide excellent service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The position oversees department inventory, pricing, promotions, budgeting, expenses, scheduling, and associate development. It requires collaboration with store management and associates, compliance with food safety rules and applicable laws, and the ability to work cooperatively in a fast-paced and sometimes stressful environment. The role also provides support through direct interaction with minors, people with special needs, and older adults. Essential job functions must be performed with or without reasonable accommodation.

Requirements

• High school diploma or GED.
• Any management experience.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

• One year of grocery retail experience.

Responsibilities

• Follow food safety regulations and guidelines; maintain proper case and cooler temperatures and temperature logs.
• Report safety risks, issues, and illegal activity, including robbery, theft, or fraud; notify management of customer or employee accidents.
• Train department associates on inventory, stocking, and Computer Assisted Ordering (CAO).
• Plan, organize, and supervise the inventory process.
• Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
• Monitor inventory and stocking conditions and note discrepancies.
• Assist store management with department budgets and profit-and-loss reviews, and take appropriate action on financial reports.
• Monitor and control department expenses.
• Stay current with present, future, seasonal, and special advertisements.
• Implement the department’s periodic promotional plan.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Create and execute sales promotions in partnership with store management.
• Learn the store layout and locate products; maintain product knowledge and answer customer questions or make suggestions.
• Follow local, state, and federal laws and company guidelines.
• Train and develop associates and participate in the performance appraisal process.
• Develop schedules that adequately manage customer volume throughout operating hours.
• Collaborate with associates and promote teamwork to help achieve company and store goals.
• Communicate company, department, and job-specific information to associates.
• Supervise and coach direct reports, complete performance reviews, and provide feedback.
• Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
• Handle customer and business information with honesty and integrity.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and diverse career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED