Grocery D/F Bulk Assistant

Natural Grocers•Warrenton, OR

About The Position

The Grocery/Dairy/Frozen/Bulk Assistant supports the Grocery/Bulk and Dairy/Frozen Managers in operating profitable departments and providing world-class customer service. The role helps maintain inviting, well-stocked and shoppable departments; supports ordering, inventory control, merchandising, and department profitability; and assists with training and monitoring department personnel. The position also includes cashiering and register coverage, customer support, store opening and closing activities, and maintaining customer and employee safety. The role has limited Manager on Duty responsibilities but is not intended to serve as the overall Manager on Duty for the store. The schedule is based on store needs and includes evenings, weekends, and holidays. The position requires five days and 40 hours per week, as well as attendance at mandatory store meetings. Employees are expected to be hands-on and perform assigned tasks as needed; the job description and duties may change.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to pass food safety training courses and/or certifications required by law and maintain current, registered certifications when applicable.
Ability to manage changing priorities and remain focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Strong organization and attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in Microsoft Word, Excel, and Outlook.

Nice To Haves

One year of experience in a grocery or retail environment preferred; natural foods experience is a plus.
One year of experience supervising others preferred.
High school diploma, GED, or equivalent preferred.

Responsibilities

Provide world-class customer service as a top priority.
Demonstrate integrity, responsibility, and excellence, and adhere to company policies.
Create inviting, full, and shoppable departments.
Assist department managers with ordering for grocery, bulk, dairy, and frozen departments and maintaining accurate inventory levels.
Assist with managing margins, cost of goods, and overall department profitability, including minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Assist with and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Assist in training and monitoring department personnel, including assigning tasks and following up on them.
Conduct active and passive demonstrations.
Work with department managers to address department performance issues.
Support store opening and closing activities, including the Daily Sales Report, cash handling, and cashier closeout responsibilities.
Handle register functions, including backup cashiering, customer returns, customer complaints, and register coverage during shift changes and scheduled breaks.
Maintain the safety and security of customers and employees.
Answer customer questions according to company standards and policies, including using Health Supportive statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP and inventory management software, email, and other information systems as needed.
Work a store-needs-based schedule that includes evenings, weekends, and holidays; work five days and 40 hours per week and attend mandatory store meetings.
Perform limited Manager on Duty responsibilities without serving as the store’s overall Manager on Duty.
Perform other assigned tasks as needed to support store operations.

Benefits

Birthday bonus pay for all crew members.
Vitamin Bucks, with up to $2,080 earned annually as store credit.
Holiday pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Crew member discount.
N}power customer appreciation and rewards program.
Regular scheduled pay increases.
Advancement opportunities and career development.
Health and wellness program.
Employee Assistance Program (EAP).
Employee referral program.
Medical, dental, and vision insurance for full-time crew members working 30 or more hours per week.
Paid parental leave for full-time crew members working 30 or more hours per week.
Paid medical leave through company-paid short-term disability insurance for full-time crew members working 30 or more hours per week.
Company-paid short-term disability insurance for full-time crew members working 30 or more hours per week.
Company-paid life insurance for full-time crew members working 30 or more hours per week.
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance, for full-time crew members working 30 or more hours per week.
Retirement savings plan (401(k)) with discretionary company match for full-time crew members working 30 or more hours per week.
Healthcare and dependent care flexible spending accounts (FSA) for full-time crew members working 30 or more hours per week.
Health savings account (HSA) with company match for full-time crew members working 30 or more hours per week.