Grocery/Bulk Assistant

Natural Grocers•Wichita, KS

About The Position

The Grocery/Bulk Assistant supports the Grocery/Bulk Manager in the successful operation and profitability of the Grocery/Bulk department. The role includes customer service, maintaining and merchandising department inventory, supporting department personnel, and assisting with store operations. The schedule is based on store needs and includes evenings, weekends, and holidays. The position requires five days and 40 hours per week, as well as attendance at mandatory store meetings. It has limited Manager on Duty responsibilities but is not intended to serve as the overall Manager on Duty for the store. Employees may be assigned other tasks by their Manager or a Store Support Center manager, and this job description may change without notice.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to pass food safety training courses and/or certifications as required by law and maintain current certifications and registration where applicable.
Ability to manage changing priorities and remain focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Strong organization and attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.

Nice To Haves

One year of experience in a grocery or retail environment preferred; natural foods background is a plus.
One year of experience supervising others preferred.
High school diploma, GED, or equivalent preferred.

Responsibilities

Provide World Class Customer Service as the number one priority.
Exemplify integrity, responsibility, and excellence and adhere to company policies.
Create inviting, full, and shoppable departments.
Assist the Grocery/Bulk Manager with ordering and maintaining accurate inventory levels.
Assist with managing margin, COGs, and department profitability, including minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Assist with and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Assist in training and monitoring department personnel, including assigning tasks and following up on them.
Conduct active and passive demonstrations.
Work with the department manager to address performance issues within the department.
Support store opening and closing activities, including the Daily Sales Report, cash handling, and cashier closeout responsibilities.
Handle register functions, including backup cashiering, customer returns, customer complaints, and register shift changes, including scheduled breaks.
Maintain the safety and security of customers and employees.
Answer customer questions according to company standards and policies, including using Health Supportive statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems as needed.
Work a schedule based on store needs, including evenings, weekends, and holidays; work five days and 40 hours per week and attend mandatory store meetings.
Perform limited Manager on Duty duties; the role is not intended to be the overall Manager on Duty for the store.
Complete other tasks assigned by a Manager or Store Support Center manager.