Grocery/Bulk Assistant

Natural Grocers•Fayetteville, AR

About The Position

The Grocery/Bulk Assistant helps the Grocery/Bulk Manager operate and support the profitability of the Grocery/Bulk department. The role involves customer service, maintaining appealing and properly stocked departments, assisting with inventory and ordering, supporting merchandising and department personnel, and helping with store operations. The position works five days and 40 hours per week, with a schedule based on store needs that includes evenings, weekends, and holidays. Attendance at mandatory store meetings is required. The role has limited Manager on Duty responsibilities and is not intended to serve as the overall Manager on Duty for the store. Employees are expected to be hands-on and perform other assigned tasks as needed; the job description is not an employment contract and duties may change.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to pass required food safety training courses and/or certifications and keep them current and registered where applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Strong organization and attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel, and Outlook.

Nice To Haves

One year of experience in a grocery or retail environment preferred.
Natural foods background is a plus.
One year of experience supervising others preferred.

Responsibilities

Provide World Class Customer Service as the top priority and uphold integrity, responsibility, excellence, and company policies.
Create inviting, full, and shoppable departments.
Assist the Grocery/Bulk Manager with ordering and maintaining accurate inventory levels.
Assist with managing department margins, cost of goods, profitability, shrink, and purchasing effectiveness.
Ensure in-stock products and department conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Assist with and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Assist with training and monitoring department personnel, including assigning tasks and following up on them.
Conduct active and passive demonstrations.
Work with the department manager to address department performance issues.
Support store opening and closing activities, including the Daily Sales Report, cash handling, and cashier closeout responsibilities.
Handle register functions, including backup cashiering, customer returns, customer complaints, and coverage of register shift changes and scheduled breaks.
Maintain the safety and security of customers and employees.
Answer customer questions according to company standards and policies, including using Health Supportive or nutritional-support statements.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems as needed.
Work a schedule based on store needs, including evenings, weekends, and holidays, and attend mandatory store meetings.
Perform other assigned tasks as needed to support the company.