Grocery D/F Bulk Assistant

Natural Grocers•Oklahoma City, OK

About The Position

The Grocery/Dairy/Frozen/Bulk Assistant supports the Grocery/Bulk and Dairy/Frozen Managers in operating and maintaining profitable departments. The role provides customer service, keeps departments stocked, organized, safe, and shoppable, assists with ordering and inventory, merchandising, personnel training and task follow-up, and participates in store opening and closing activities. The position includes cashier backup and register responsibilities, customer assistance, product knowledge development, and use of SAP, inventory management software, and other information systems. The schedule is based on store needs and includes evenings, weekends, and holidays. The position requires five days and 40 hours per week, as well as attendance at mandatory store meetings. It has limited Manager on Duty responsibilities but is not intended to serve as the overall Manager on Duty for the store. Employees are expected to perform other assigned tasks as needed; the job description is not an employment contract and duties may change.

Requirements

High school diploma, GED, or equivalent preferred.
One year of grocery or retail experience preferred; natural foods experience is a plus.
One year of experience supervising others preferred.
Ability to pass food safety training courses and/or certifications as required by law and maintain current certifications and registration where applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Strong organization and attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.
Ability to meet the stated physical and environmental demands of the position.

Nice To Haves

Natural foods background.

Responsibilities

Provide World Class Customer Service as a top priority.
Exemplify integrity, responsibility, and excellence and adhere to company policies.
Create inviting, full, and shoppable departments.
Assist department managers with ordering for grocery, bulk, dairy, and frozen departments and maintain accurate inventory levels.
Assist department managers with managing margin, COGs, and department profitability by minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Assist with and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Assist in training and monitoring department personnel, including assigning tasks and following up on them.
Conduct active and passive demonstrations.
Work with department managers to address department performance issues.
Support store opening and closing activities, including Daily Sales Report (DSR), cash handling, and cashier closeout responsibilities.
Handle register functions, including backup cashiering, customer returns, customer complaints, and register shift changes, including scheduled breaks.
Maintain the safety and security of customers and employees.
Answer customer questions according to company standards and policies, including using Health Supportive statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems as needed.
Work a schedule based on store needs, including evenings, weekends, and holidays; work five days and 40 hours per week and attend mandatory store meetings.
Perform other assigned tasks as needed to help get the job done and support the company.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday pay for five holidays when stores are closed
Paid time off for sick days and vacation, increasing with tenure
Paid nutrition education
Crew Member discount
N}power customer appreciation and rewards program
Regular, scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
For full-time Crew Members (30+ hours/week): medical, dental, and vision insurance
For full-time Crew Members (30+ hours/week): paid parental leave
For full-time Crew Members (30+ hours/week): paid medical leave through company-paid short-term disability insurance
For full-time Crew Members (30+ hours/week): company-paid short-term disability insurance
For full-time Crew Members (30+ hours/week): company-paid life insurance
For full-time Crew Members (30+ hours/week): voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance
For full-time Crew Members (30+ hours/week): retirement savings plan (401k) with discretionary company match
For full-time Crew Members (30+ hours/week): healthcare and dependent care flexible spending account (FSA)
For full-time Crew Members (30+ hours/week): health savings account (HSA) with company match