Grocery D/F Bulk Assistant

Natural Grocers•Denver, CO

About The Position

The Grocery/Dairy/Frozen/Bulk Assistant supports the Grocery/Bulk and Dairy/Frozen Managers in the successful operation and profitability of those departments. The role prioritizes customer service, department presentation, accurate inventory, effective purchasing, and compliance with company standards and policies. The assistant also supports staff training and task follow-up, store opening and closing activities, register coverage, customer questions, and the safety and security of customers and employees. The position works five days and 40 hours per week, on a schedule based on store needs that includes evenings, weekends, and holidays, and requires attendance at mandatory store meetings. It has limited Manager on Duty responsibilities, but is not intended to serve as the overall Manager on Duty for the store. Employees are expected to take a hands-on approach and perform tasks as assigned; the job description and duties may change.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to pass food safety training courses and/or certifications required by law and maintain current compliance and registrations where applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Strong organization and attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.

Nice To Haves

One year of experience in a grocery or retail environment preferred; natural foods background is a plus.
One year of experience supervising others preferred.
High school diploma, GED, or equivalent preferred.

Responsibilities

Provide World Class Customer Service as a top priority.
Demonstrate integrity, responsibility, and excellence, and adhere to company policies.
Create inviting, full, and shoppable departments.
Assist department managers with ordering for the grocery, bulk, dairy, and frozen departments and maintaining accurate inventory levels.
Assist with managing margin, COGs, department profitability, shrink, and effective purchasing.
Ensure in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Assist with and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Assist with training and monitoring department personnel, including assigning tasks and following up on them.
Conduct active and passive demonstrations.
Work with department managers to address department performance issues.
Support store opening and closing activities, including the Daily Sales Report (DSR), cash handling, and cashier closeout responsibilities.
Handle register functions, including backup cashiering, customer returns, complaints, and coverage during register shift changes and scheduled breaks.
Maintain the safety and security of customers and employees.
Answer customer questions according to company standards and policies, including using Health Supportive statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems programs as needed.
Attend mandatory store meetings and perform other duties assigned by a manager.

Benefits

Birthday Bonus Pay for all Crew Members.
Vitamin Bucks, with up to $2,080 earned as store credit annually.
Holiday pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Crew Member discount.
N}power Program (customer appreciation and rewards program).
Regular scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
For full-time Crew Members working 30 or more hours per week: medical, dental, and vision insurance.
For full-time Crew Members working 30 or more hours per week: paid parental leave.
For full-time Crew Members working 30 or more hours per week: paid medical leave through company-paid short-term disability insurance.
For full-time Crew Members working 30 or more hours per week: company-paid short-term disability insurance and life insurance.
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance.
Retirement Savings Plan (401k) with discretionary company match.
Healthcare and Dependent Care Flexible Spending Account (FSA).
Health Savings Account (HSA) with company match.