Grocery D/F Bulk Assistant

Natural Grocers•Bountiful, UT

About The Position

The Grocery/Dairy/Frozen/Bulk Assistant supports the Grocery/Bulk and Dairy/Frozen Managers in operating and maintaining profitable departments. The role involves customer service, inventory and merchandising tasks, cashier support, department personnel assistance, and store opening and closing activities. The position has limited Manager on Duty responsibilities but is not intended to serve as the store’s overall Manager on Duty. The schedule is based on store needs and includes evenings, weekends, and holidays. The role requires five days and 40 hours per week, as well as attendance at mandatory store meetings. Employees are expected to be hands-on and to complete assigned tasks as needed; duties may change.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to pass food safety training courses and/or certifications required by law and maintain current compliance and registration where applicable.
Ability to manage changing priorities and remain focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Strong organization and attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.
Ability to meet the stated physical and environmental demands of the position, including lifting and carrying items, standing and walking for much of the shift, and working with sharp tools and equipment.

Nice To Haves

One year of experience in a grocery or retail environment preferred; natural foods experience is a plus.
One year of experience supervising others preferred.

Responsibilities

Provide world-class customer service as a top priority.
Demonstrate integrity, responsibility, and excellence and comply with company policies.
Create inviting, full, and shoppable departments.
Assist department managers with ordering for grocery, bulk, dairy, and frozen departments and maintaining accurate inventory levels.
Assist with managing margin, cost of goods, and department profitability, including minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Assist with and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Assist in training and monitoring department personnel, including assigning tasks and following up on them.
Conduct active and passive demonstrations.
Work with department managers to address department performance issues.
Support store opening and closing activities, including the Daily Sales Report, cash handling, and cashier closeout responsibilities.
Handle register functions, including backup cashiering, customer returns, customer complaints, and coverage of register shift changes and scheduled breaks.
Maintain the safety and security of customers and employees.
Answer customer questions in accordance with company standards and policies, including using Health Supportive and/or nutritional support statements.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems as needed.
Work a schedule based on store needs, including evenings, weekends, and holidays, and attend mandatory store meetings.
Complete other assigned tasks as needed to support the company.

Benefits

Birthday Bonus Pay for all Crew Members.
Vitamin Bucks, with up to $2,080 earned annually as store credit.
Holiday pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Crew Member discount.
N}power customer appreciation and rewards program.
Regular scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
For full-time Crew Members working 30 or more hours per week: medical, dental, and vision insurance.
For full-time Crew Members working 30 or more hours per week: paid parental leave and paid medical leave through company-paid short-term disability insurance.
For full-time Crew Members working 30 or more hours per week: company-paid short-term disability and life insurance.
For full-time Crew Members working 30 or more hours per week: voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance.
For full-time Crew Members working 30 or more hours per week: retirement savings plan (401(k)) with discretionary company match.
For full-time Crew Members working 30 or more hours per week: healthcare and dependent care flexible spending accounts (FSA).
For full-time Crew Members working 30 or more hours per week: health savings account (HSA) with company match.