Grocery D/F Bulk Assistant

Natural Grocers•Keller, TX

About The Position

The Grocery/Dairy/Frozen/Bulk Assistant supports the Grocery/Bulk and Dairy/Frozen Managers in operating and improving the profitability of those departments. The position combines customer service, inventory and merchandising work, department support, cashiering, and limited Manager on Duty responsibilities. It is not intended to serve as the store’s overall Manager on Duty. The role works five days and 40 hours per week, follows a schedule based on store needs that includes evenings, weekends, and holidays, and requires attendance at mandatory store meetings. Employees are expected to be hands-on and complete assigned work as needed; duties may change and are not limited to those listed.

Requirements

Ability to pass food safety training courses and/or certifications required by law, and maintain compliance by keeping certifications current and registered if applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with great attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.

Nice To Haves

High school diploma, GED, or equivalent preferred.
One year of experience in a grocery or retail environment preferred; natural foods background is a plus.
One year of experience supervising others preferred.

Responsibilities

Provide World Class Customer Service as a number one priority.
Exemplify integrity, responsibility, and excellence, and adhere to company policies.
Create inviting, full, and shoppable departments.
Assist department managers with ordering and maintaining accurate inventory levels for grocery, bulk, dairy, and frozen departments.
Assist with managing margins, COGs, and department profitability, including minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Assist with and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Assist in training and monitoring department personnel, including assigning tasks and following up on them.
Conduct active and passive demonstrations.
Work with department managers to address department performance issues.
Support store opening and closing activities, including Daily Sales Report (DSR), cash handling, and cashier closeout responsibilities.
Perform register functions, including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes and scheduled breaks.
Maintain the safety and security of customers and employees.
Answer customer questions according to company standards and policies, including using Health Supportive statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems as needed.
Work five days and 40 hours per week, including evenings, weekends, and holidays as required by store needs, and attend mandatory store meetings.
Perform limited Manager on Duty responsibilities, but not serve as the overall Manager on Duty for the store.

Benefits

Birthday Bonus Pay for all Crew Members.
Vitamin Bucks, with up to $2,080 earned as store credit annually.
Holiday pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Crew Member discount.
N}power customer appreciation and rewards program.
Regular, scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
For full-time Crew Members working 30 or more hours per week: medical, dental, and vision insurance.
For full-time Crew Members working 30 or more hours per week: paid parental leave and paid medical leave through company-paid short-term disability insurance.
Company-paid short-term disability insurance.
Company-paid life insurance.
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance.
Retirement Savings Plan (401k) with discretionary Company Match.
Healthcare and Dependent Care Flexible Spending Account (FSA).
Health Savings Account (HSA) with Company Match.