Grocery Clerk

Kroger•Oak Park, MI

13d

About The Position

The Grocery Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role supports the department manager in achieving sales and profit goals and meeting quality assurance standards. The Grocery Clerk embraces the Customer 1st strategy and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves assisting customers with grocery products, maintaining product freshness and availability, stocking and inventorying merchandise, following food safety requirements, and reinforcing store safety programs. The Grocery Clerk also helps ensure that customers feel welcome and appreciated, and supports customers and community members through direct interaction.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Previous customer service experience.
Retail experience.

Responsibilities

Help customers discover products, learn about food specials, and find the grocery items they want and need.
Provide customers with fresh and non-perishable grocery products they have ordered.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines, maintain proper temperatures in cases and coolers, and keep temperature logs.
Maintain knowledge of products sold in the department and answer questions or make product suggestions.
Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment, and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.