Grocery Clerk

The Kroger Co.•Florence, KY

19h

About The Position

The Grocery Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in meeting department sales and profit goals and monitors established quality assurance standards. The Grocery Clerk embraces the Customer 1st strategy, encourages excellent service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position helps customers find and select grocery products, shares information about specials, and provides ordered fresh and non-perishable items. It also involves checking product freshness and sell-by dates; labeling, stocking, and inventorying merchandise; reporting ordering and shipping discrepancies; and keeping informed about advertisements and seasonal offerings. The Grocery Clerk follows food-safety guidelines, monitors case and cooler temperatures and logs, and maintains knowledge of department products. The role contributes to a welcoming store environment, follows safety procedures, identifies unsafe conditions, inspects equipment for maintenance needs, and reports customer or employee accidents. The Grocery Clerk works cooperatively in a fast-paced and sometimes stressful environment, manages conflict constructively, handles customer and business information honestly, follows directions, seeks assistance when needed, and provides direct support to minors, individuals with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience.
Customer service skills.

Responsibilities

Help customers discover products, answer questions, recommend grocery items, and inform them about food specials.
Provide customers with ordered fresh and non-perishable grocery products.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow food-safety regulations and guidelines.
Maintain appropriate temperatures in cases and coolers and maintain temperature logs.
Maintain knowledge of department products and respond to questions or make suggestions.
Create a welcoming environment by answering questions about products throughout the department and store.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate manager of repair needs.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Assist the department manager in achieving sales and profit goals and monitor quality assurance standards.
Encourage associates to deliver excellent customer service and demonstrate company core values.