Grocery/Bulk Assistant

Natural Grocers•Denver, CO

About The Position

The Grocery/Bulk Assistant supports the Grocery/Bulk Manager in the successful operation and profitability of the Grocery/Bulk department. The role provides customer service, helps maintain inviting and well-stocked departments, supports inventory and purchasing, and participates in merchandising, personnel support, store operations, and register coverage. The position works five days and 40 hours per week on a schedule based on store needs, including evenings, weekends, and holidays, and attends mandatory store meetings. It may involve limited Manager on Duty responsibilities but is not intended to serve as the overall Manager on Duty for the store. Employees are expected to be hands-on and perform tasks assigned by their manager or other Store Support Center manager; duties may change with or without notice. Applications are accepted by the stated date, which may be updated if the hiring timeline is extended.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to pass food safety training courses and/or certifications as required by law and keep certifications current and registered if applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with great attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel, and Outlook.

Nice To Haves

One year of experience in a grocery or retail environment preferred; natural foods background is a plus.
One year of experience supervising others preferred.

Responsibilities

Provide World Class Customer Service as a number one priority.
Exemplify integrity, responsibility, and excellence, and adhere to all policies.
Create inviting, full, and shoppable departments.
Assist the Grocery/Bulk Manager with ordering for the grocery and bulk departments and maintaining accurate inventory levels.
Assist with managing margin, COGs, and department profitability, including minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Assist with and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Assist with training and monitoring department personnel, including assigning tasks and following up on them.
Conduct active and passive demonstrations.
Work with the department manager to address performance issues within the department.
Support store opening and closing activities, including the Daily Sales Report (DSR), cash handling, and cashier closeout responsibilities.
Handle register functions, including backup cashiering, customer returns, customer complaints, and register shift changes, including scheduled breaks.
Maintain the safety and security of customers and employees.
Answer customer questions according to company standards and policies, including using Health Supportive statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems programs as needed.
Work a schedule based on store needs, including evenings, weekends, and holidays; work five days and 40 hours per week and attend mandatory store meetings.
Perform other assigned tasks as needed to help the company thrive.