Grocery/Bulk Assistant

Natural Grocers•Hailey, ID

About The Position

The Grocery/Bulk Assistant helps the Grocery/Bulk Manager operate the Grocery/Bulk department successfully and profitably. The role prioritizes world-class customer service, maintaining inviting and fully stocked departments, accurate inventory, effective merchandising, and compliance with company standards and policies. The assistant supports ordering, profitability, shrink reduction, staff training and task follow-up, demonstrations, and department performance management. The position also supports store opening and closing, cash handling, register coverage, customer service, safety, and security. It uses SAP, inventory management software, email, and other information systems as needed. The position works five days and 40 hours per week, attends mandatory store meetings, and follows a schedule based on store needs that includes evenings, weekends, and holidays. It may have limited Manager on Duty responsibilities but is not intended to serve as the overall Manager on Duty for the store. Employees are expected to take a hands-on approach and perform other assigned tasks as needed; the job description is not an employment contract and responsibilities may change.

Requirements

High school diploma, GED, or equivalent preferred.
One year of experience in a grocery or retail environment preferred.
One year of experience supervising others preferred.
Ability to pass food safety training courses and/or certifications required by law and maintain current, registered certifications where applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Strong organization and attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.

Nice To Haves

Natural foods background is a plus.
One year of grocery or retail experience preferred.
One year of experience supervising others preferred.
High school diploma, GED, or equivalent preferred.

Responsibilities

Provide world-class customer service as a top priority.
Exemplify integrity, responsibility, and excellence and adhere to company policies.
Create inviting, full, and shoppable departments.
Assist the Grocery/Bulk Manager with ordering and maintaining accurate inventory levels.
Assist with managing department margin, cost of goods, and profitability, including minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and department conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Assist with and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Assist with training and monitoring department personnel, including assigning tasks and following up on them.
Conduct active and passive demonstrations.
Work with the department manager to address department performance issues.
Support store opening and closing activities, including the Daily Sales Report, cash handling, and cashier closeout responsibilities.
Handle register functions, including backup cashiering, customer returns, customer complaints, and register shift changes, including scheduled breaks.
Maintain the safety and security of customers and employees.
Answer customer questions according to company standards and policies, including using Health Supportive statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems as needed.
Work five days and 40 hours per week, attend mandatory store meetings, and work a schedule based on store needs that includes evenings, weekends, and holidays.
Perform other assigned tasks as needed to help the company thrive.