Grocery/Bulk Assistant

Natural Grocers•Davenport, IA

11h

About The Position

The Grocery/Bulk Assistant helps the Grocery/Bulk Manager operate the Grocery/Bulk department successfully and profitably. The role includes customer service, merchandising, inventory and ordering support, department upkeep, employee training and task follow-up, register coverage, and support for store opening and closing activities. The assistant may have limited Manager on Duty responsibilities but is not intended to serve as the overall store Manager on Duty. The position requires working five days and 40 hours per week, attending mandatory store meetings, and working a schedule based on store needs, including evenings, weekends, and holidays. Employees are expected to be hands-on and take on assigned tasks as needed; job duties may change with or without notice.

Requirements

Ability to pass food safety training courses and/or certifications required by law and maintain current, registered certifications where applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with great attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel, and Outlook.

Nice To Haves

High school diploma, GED, or equivalent preferred.
One year of experience in a grocery or retail environment preferred.
Natural foods background is a plus.
One year of experience supervising others preferred.

Responsibilities

Provide World Class Customer Service as the number one priority.
Exemplify integrity, responsibility, and excellence and adhere to company policies.
Create inviting, full, and shoppable departments.
Assist the Grocery/Bulk Manager with ordering and maintaining accurate inventory levels.
Assist with managing margin, COGs, and department profitability by minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Assist with and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Assist with training and monitoring department personnel, including assigning tasks and following up on them.
Conduct active and passive demonstrations.
Work with the department manager to address performance issues within the department.
Support store opening and closing activities, including Daily Sales Report (DSR), cash handling, and cashier closeout responsibilities.
Handle register functions, including backup cashiering, customer returns, customer complaints, and register shift changes, including scheduled breaks.
Maintain the safety and security of customers and employees.
Answer customer questions according to company standards and policies, including using Health Supportive statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP and inventory management software, email, and other information systems programs as needed.
Attend mandatory store meetings and work a schedule that includes evenings, weekends, and holidays.