Greeter - Part Time

Bass Pro Shops • League City, TX

3d • Onsite

About The Position

The Greeter performs customer-service and front-end tasks to support store operations. The role welcomes customers promptly and warmly, helps customers with information and directions, handles merchandise with care, distributes promotional materials, and supports events and promotions. Greeters are expected to provide an exceptionally welcoming customer experience and present a professional image in accordance with the store’s dress code.

The Greeter also checks in merchandise being returned and vendor representatives, maintains visitor logs and badges, and helps keep the entryway and surrounding work area clean, tidy, and safe. For firearm or weapon check-ins, the Greeter notifies an appropriately trained and designated Outfitter to complete the process under company procedures; Greeters must never accept, possess, or handle firearms while performing their duties. The position works under general supervision using established procedures, with occasional independent judgment when completing assignments.

Requirements

• High school diploma or equivalent.
• Experience in a customer-service environment.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to adapt to new processes and procedures.
• Strong self-motivation and initiative while working unsupervised.
• Ability to regularly walk and stand; occasionally perform computer work and lift up to 50 pounds.
• Ability to constantly communicate with others and perform repetitive motions involving the wrists, hands, or fingers.
• Ability to work occasionally in low or high temperatures, outdoor elements such as precipitation and wind, and noisy environments.
• Ability to handle light work involving constant movement and lifting of objects up to 20 pounds, and occasional movement and lifting of objects up to 100 pounds or more with a team lift as needed.

Responsibilities

• Greet every customer promptly, warmly, and in a friendly, outgoing manner.
• Promote programs such as CLUB Membership (US only), VOC, and In-Store Pickup.
• Model customer-service and dress-code standards, including wearing the appropriate logo shirt and visible name badge, maintaining a professional appearance, and using welcoming body language.
• Check in customers’ merchandise for return.
• Check in vendor representatives, complete the required visitor-log information, and control visitor badges.
• Stay informed about store special events and tell customers about events, sales, and promotions.
• Distribute promotional materials supporting special events.
• Keep the entryway and surrounding work area clean, tidy, and safe for customers and Outfitters.
• Notify the appropriately trained and designated Outfitter to complete customer check-in for firearms or weapons in accordance with company SOP; do not accept, possess, or handle firearms.
• Complete other duties as assigned.
• Make recommendations regarding work procedures, policies, and practices when appropriate.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Dental benefits
• Vision benefits
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED