Greeter - Part Time

Bass Pro Shops • Pearland, TX

7d

About The Position

The Greeter performs customer-service activities at the store entrance and other front-end areas. The role welcomes customers promptly and warmly, provides information and directions, handles merchandise with care, distributes promotional materials, and supports other front-end business needs. Greeters are expected to be friendly and outgoing and to create a welcoming experience so customers feel appreciated.

The Greeter promotes programs such as CLUB Membership (US only), VOC, and In-Store Pickup; maintains a professional appearance in accordance with the store dress code; checks in merchandise for returns and vendor representatives; and informs customers about store events, sales, and promotions. The role also helps keep the entryway and surrounding work area clean, tidy, and safe. For firearm or weapon check-ins, the Greeter notifies an appropriately trained and designated Outfitter; Greeters must never accept, possess, or handle firearms while performing their duties.

The position performs tasks under general supervision using established procedures and innovation, with occasional independent judgment and opportunities to recommend improvements to work procedures, policies, and practices. Other duties may be assigned.

Requirements

• High school diploma or equivalent.
• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.
• Ability to regularly walk and stand.
• Ability to occasionally perform computer work and lift up to 50 pounds.
• Ability to constantly communicate with others to exchange information and repeat motions involving the wrists, hands, and/or fingers.
• Ability to work occasionally in low or high temperatures, outdoor elements such as precipitation and wind, and noisy environments.
• Ability to constantly move and lift objects up to 20 pounds and occasionally move and lift objects up to 100 pounds or more, using a team lift as needed.

Responsibilities

• Greet all customers promptly and in a friendly, outgoing manner.
• Promote programs including CLUB Membership (US only), VOC, and In-Store Pickup.
• Model the customer-service brand standard by maintaining a professional image and following the dress code.
• Check in customers’ merchandise for returns.
• Check in vendor representatives, complete visitor-log information, and control visitor badges.
• Stay aware of store special events and inform customers about events, sales, and promotions.
• Provide customers with promotional materials for special events.
• Keep the entryway and surrounding work area clean, tidy, and safe for customers and Outfitters.
• For firearm or weapon check-ins, notify the appropriate trained and designated Outfitter to complete the check-in according to company SOP; do not accept, possess, or handle firearms.
• Perform other duties as assigned.
• Perform duties under general supervision and occasionally recommend improvements to work procedures, policies, and practices.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Dental benefits
• Vision benefits
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED