Greeter / To-Go Specialist

Primanti Bros.•Pittsburgh, PA

24d•Onsite

About The Position

Greeters make the first great impression on Fans and help control the smooth and efficient flow of the restaurant. They create a welcoming experience at the door and over the phone, and provide fast service and hospitality to To-Go Fans. The role includes greeting and seating guests, managing wait flow, handling takeout orders, supporting restaurant cleanliness and service, and following safety and sanitation procedures.

Requirements

Ability to read and write in English.
Good communication skills and a friendly, people-oriented manner.
Enthusiastic, dependable, courteous, and able to multitask.
Basic math skills.
Ability to operate a POS system for transactions.
Ability to stand for 100% of the shift.
Ability to frequently bend, stoop, reach, and wipe.
Ability to deliver food and beverages and clear tables, including lifting up to 50 pounds.

Responsibilities

Maintain a cheerful, courteous disposition and a neat, clean, professional image.
Welcome each Fan warmly, including opening the door whenever possible.
Answer the phone using the correct greeting and within three rings.
Handle takeout and call-in orders, ring them into the POS, and package them in appropriate containers.
Educate Fans about retail items and keep the greeting station and retail areas stocked.
Provide an exceptional To-Go experience, including delivering food to Fans in the restaurant parking lot as needed.
Seat Fans promptly at a comfortable table or booth while following the Floor Chart.
Use the wait management system to manage restaurant flow when there is a wait.
Assist Fans with small children by providing items such as a Kid’s Pack, highchair, sling, or booster, and respond to other requests that improve their comfort.
Check restrooms for cleanliness and supplies every 20 minutes.
Maintain proficient knowledge of the menu.
Run food from the Expo area and pre-bus tables as needed.
Bus and clean tables and booths as needed.
Communicate Fan questions or concerns to Coaches as appropriate.
Balance the cash drawer as needed.
Follow safety and sanitation policies and procedures throughout the shift.
Complete opening, shift-change, and closing checklists, along with weekly and monthly cleaning tasks.
Perform other duties as requested by a Coach.