Greeter / To-Go Specialist

Primanti Bros. Restaurant and Bar•Washington, PA

About The Position

Primanti Bros. is hiring a Greeter / To-Go Specialist to welcome guests, help manage the restaurant’s flow, and provide fast, hospitable service to To-Go guests. The role includes greeting guests in person and by phone, handling takeout orders, seating guests, supporting dining-room operations, and maintaining cleanliness and safety standards. The position may also involve delivering food to guests in the restaurant parking lot as needed.

Requirements

Ability to read and write in English.
Good communication skills and a friendly, people-oriented approach.
Enthusiasm, dependability, courtesy, and ability to multitask.
Basic math skills.
Ability to operate a POS system for transactions.
Ability to stand for 100% of the shift.
Ability to bend, stoop, reach, and wipe frequently.
Ability to deliver food and beverages and clear tables, including lifting up to 50 pounds.

Responsibilities

Maintain a cheerful, courteous disposition and a neat, clean, professional image.
Greet each guest warmly, including opening the door whenever possible.
Answer the phone with the correct greeting within three rings.
Handle takeout and call-in orders, enter orders, package them appropriately, educate guests about retail items, and keep greeting and retail areas stocked.
Provide an exceptional To-Go experience, including delivering food to guests in the restaurant parking lot as needed.
Seat guests promptly at a suitable table or booth while following the Floor Chart.
Use the wait management system to manage restaurant flow when there is a wait.
Assist guests with small children by providing items such as a Kid’s Pack, highchair, sling, or booster, and respond to other specific requests.
Check restroom cleanliness and supplies every 20 minutes.
Maintain proficient knowledge of the menu.
Run food from the Expo area and pre-bus tables as needed.
Bus and clean tables and booths as needed.
Communicate guest questions or concerns to Coaches as appropriate.
Balance the cash drawer as needed.
Follow safety and sanitation policies and procedures throughout the shift.
Complete opening, shift-change, and closing checklists, as well as weekly and monthly cleaning tasks.
Perform other duties as requested by a Coach.