Greeter / To-Go Specialist

Primanti Bros. Restaurant and Bar•Hagerstown, MD

9d•Onsite

About The Position

The Greeter / To-Go Specialist creates a welcoming first impression for restaurant guests (“Fans”) and helps maintain a smooth, efficient flow. The role greets guests in person and by phone, manages seating and wait flow, and provides fast, hospitable service to takeout and call-in customers. It also supports restaurant cleanliness and operations by running food, clearing and cleaning tables, stocking greeting and retail areas, and following safety and sanitation procedures. The position may include delivering food to guests in the restaurant parking lot as needed.

Requirements

Ability to read and write in English.
Good communication skills; friendly and people-oriented.
Enthusiastic, dependable, courteous, and able to multitask.
Basic math skills.
Ability to operate a POS system for transactions.
Must be able to stand for 100% of the shift.
Frequent bending, stooping, reaching, and wiping.
Ability to deliver food and beverages and clear tables, including lifting up to 50 pounds.

Responsibilities

Maintain a cheerful, courteous disposition and a neat, clean, professional appearance.
Warmly greet each Fan and open the door whenever possible.
Answer the phone using the correct greeting and within three rings.
Handle takeout and call-in orders, ring up orders, package them in appropriate containers, educate Fans about retail items, and keep greeting and retail areas stocked.
Provide an exceptional To-Go experience, including delivering food to Fans in the restaurant parking lot as needed.
Seat Fans promptly at a comfortable table or booth while following the Floor Chart.
Use the wait management system to manage restaurant flow when there is a wait.
Assist guests with small children by providing a Kid’s Pack, highchair, sling, booster, or other requested accommodations.
Check restrooms for cleanliness and supplies every 20 minutes.
Maintain proficient knowledge of the menu.
Run food from the Expo area and pre-bus tables as needed.
Bus and clean tables and booths as needed.
Communicate Fan questions or concerns to Coaches as appropriate.
Balance the cash drawer as needed.
Follow safety and sanitation policies and procedures throughout the shift.
Complete opening, shift-change, and closing checklists, along with weekly and monthly cleaning tasks.
Perform other duties as requested by a Coach.