Greeter / To-Go Specialist

Primanti Bros.•Washington, PA

About The Position

Greeters make the first great impression on Fans and help control the smooth, efficient flow of the restaurant. They create a welcoming experience when greeting Fans at the door or on the phone, and provide fast service and great hospitality to To-Go Fans. The role includes greeting and seating guests, managing waits, handling takeout orders, maintaining the greeting and retail areas, and helping with table service and cleanliness. Greeters follow safety and sanitation procedures and complete assigned opening, shift-change, closing, weekly, and monthly cleaning tasks. Other duties may be assigned by a Coach.

Requirements

Ability to read and write in English.
Good communication skills; friendly and people-oriented.
Enthusiastic, dependable, courteous, and able to multitask.
Basic math skills.
Ability to operate a POS system for transactions.
Ability to stand for 100% of the shift.
Ability to bend, stoop, reach, and wipe frequently.
Ability to deliver food and beverages and clear tables, including lifting up to 50 pounds.

Responsibilities

Maintain a cheerful, courteous disposition and a neat, clean, professional image.
Greet each Fan warmly, including opening the door whenever possible.
Answer the phone with the correct greeting within three rings.
Handle takeout and call-in orders, enter orders, and package them in appropriate containers.
Educate Fans about retail items and keep greeting station and retail areas well stocked.
Provide an exceptional To-Go experience, including delivering food to Fans in the restaurant parking lot as needed.
Seat Fans promptly at a comfortable table or booth while following the Floor Chart.
Use the wait management system to manage restaurant flow while guests are waiting.
Assist Fans with small children by providing a Kid’s Pack, highchair, sling, or booster as needed, and respond to requests that improve their comfort.
Check restrooms for cleanliness and supplies every 20 minutes.
Maintain proficient knowledge of the menu.
Run food from the Expo area and pre-bus tables as needed.
Bus and clean tables and booths as needed.
Communicate Fan questions or concerns to Coaches as appropriate.
Balance the cash drawer as needed.
Follow safety and sanitation policies and procedures throughout the shift.
Complete opening, shift-change, and closing checklists, as well as weekly and monthly cleaning tasks.
Perform other duties as requested by a Coach.