Greeter / To-Go Specialist

Primanti Bros. Restaurant and Bar•Fox Chapel, PA

9d•Onsite

About The Position

The Greeter / To-Go Specialist creates a welcoming first impression for Fans and helps maintain the smooth, efficient flow of the restaurant. The role includes greeting guests in person and by phone, managing seating and wait flow, and providing fast, hospitable service for takeout orders. It also involves maintaining clean and stocked guest-facing areas, assisting with food running and table service, and following safety, sanitation, and operational procedures.

Requirements

Ability to read and write in English.
Good communication skills; friendly and people-oriented.
Enthusiastic, dependable, courteous, and able to multitask.
Basic math skills.
Ability to operate a POS system for transactions.
Able to stand for 100% of the shift.
Able to frequently bend, stoop, reach, and wipe.
Able to deliver food and beverages and clear tables, which may require lifting up to 50 pounds.

Responsibilities

Maintain a cheerful, courteous disposition and a neat, clean, professional image.
Greet each Fan warmly, opening the door whenever possible.
Answer the phone using the correct greeting within three rings.
Handle takeout and call-in orders, enter orders, package them appropriately, educate Fans about retail items, and keep greeting and retail areas stocked.
Provide an exceptional To-Go experience, including delivering food to Fans in the restaurant parking lot when needed.
Seat Fans promptly at a comfortable table or booth while following the Floor Chart.
Use a wait management system to manage restaurant flow when there is a wait.
Assist Fans with small children by providing items such as a Kid’s Pack, highchair, sling, or booster, and respond to requests that improve their comfort.
Check restrooms for cleanliness and supplies every 20 minutes.
Maintain proficient knowledge of the menu.
Run food from the Expo area and pre-bus tables as needed.
Bus and clean tables and booths as needed.
Communicate Fan questions or concerns to Coaches as appropriate.
Balance the cash drawer as needed.
Follow safety and sanitation policies and procedures throughout the shift.
Complete opening, shift-change, and closing checklists, as well as weekly and monthly cleaning tasks.
Perform other duties as requested by a Coach.