Greeter / To-Go Specialist - Pleasant Hills - Pittsburgh

Primanti Bros. Restaurant and Bar•Baldwin, PA

About The Position

Greeters make the first great impression on Fans and control the smooth and efficient flow of the restaurant. They create a welcoming experience by greeting Fans at the door or on the phone, and provide fast service and great hospitality for To-Go Fans. The role includes greeting and seating guests, managing take-out and call-in orders, supporting restaurant operations, and maintaining cleanliness and safety standards. Greeters are expected to stand throughout the shift and may need to lift up to 50 pounds.

Requirements

Ability to read and write in English.
Good communication skills; friendly and people-oriented.
Enthusiastic, dependable, courteous, and able to multitask.
Basic math skills.
Ability to operate a POS system for transactions.
Able to stand for 100% of the shift.
Able to frequently bend, stoop, reach, and wipe.
Able to deliver food and beverages and clear tables, which may require lifting up to 50 pounds.

Responsibilities

Maintain a cheerful, courteous disposition and a neat, clean, professional image.
Warmly greet each Fan and open the door whenever possible.
Answer the phone using the correct greeting within three rings.
Handle take-out and call-in orders, ring them into the system, package orders appropriately, educate Fans about retail items, and keep greeting and retail areas stocked.
Provide an exceptional To-Go experience, including delivering food to Fans in the restaurant parking lot as needed.
Seat Fans promptly at a comfortable table or booth while following the Floor Chart.
Use a wait management system to manage restaurant flow when there is a wait.
Assist Fans with small children by providing a Kid’s Pack, highchair, sling, or booster as needed, and respond to other requests that improve their comfort.
Check restroom cleanliness and supplies every 20 minutes.
Maintain proficient knowledge of the menu.
Run food from the Expo area and pre-bus tables as needed.
Bus and clean tables and booths as needed.
Communicate Fan questions or concerns to Coaches as appropriate.
Balance the cash drawer as needed.
Follow safety and sanitation policies and procedures throughout the shift.
Complete opening, shift-change, and closing checklists, as well as weekly and monthly cleaning tasks.
Perform other duties as requested by a Coach.