Greeter / To-Go Specialist

Primanti Bros. Restaurant and Bar•Pine Township, PA

21d

About The Position

Primanti Bros. is hiring a Greeter / To-Go Specialist to create a welcoming first impression for guests, called Fans, and help maintain the smooth and efficient flow of the restaurant. The role includes greeting guests in person and by phone, managing seating and wait lists, and providing fast, hospitable service to To-Go guests. The position may also involve delivering food to guests in the restaurant parking lot. The specialist maintains a professional appearance and a cheerful, courteous manner; handles take-out and call-in orders; keeps greeting and retail areas stocked; and supports dining-room operations by running food, pre-bussing, and cleaning tables. Additional duties include assisting families with children, checking restrooms, answering guest questions or concerns by communicating with Coaches, balancing the cash drawer as needed, following safety and sanitation procedures, and completing assigned checklists and cleaning tasks.

Requirements

Ability to read and write in English.
Good communication skills; friendly and people-oriented.
Enthusiastic, dependable, courteous, and able to multitask.
Basic math skills.
Ability to operate a POS system for transactions.
Ability to stand for 100% of the shift.
Ability to bend, stoop, reach, and wipe frequently.
Ability to deliver food and beverages and clear tables, including lifting up to 50 pounds.

Responsibilities

Maintain a cheerful, courteous disposition and a neat, clean, professional image.
Greet each Fan warmly, including opening the door whenever possible.
Answer the phone using the correct greeting within three rings.
Handle take-out and call-in orders, enter orders, package them appropriately, educate Fans about retail items, and keep greeting and retail areas stocked.
Provide an exceptional To-Go experience, including delivering food to Fans in the restaurant parking lot as needed.
Seat Fans promptly at a comfortable table or booth while following the Floor Chart.
Use a wait management system to manage restaurant flow when there is a wait.
Assist Fans with small children by providing a Kid’s Pack, highchair, sling, or booster as needed, and respond to other specific requests for comfort.
Check restrooms for cleanliness and supplies every 20 minutes.
Maintain proficient knowledge of the menu.
Run food from the Expo area and pre-bus tables as needed.
Bus and clean tables and booths as needed.
Communicate Fan questions or concerns to Coaches as appropriate.
Balance the cash drawer as needed.
Follow safety and sanitation policies and procedures throughout the shift.
Complete opening, shift-change, and closing checklists, as well as weekly and monthly cleaning tasks.
Perform other duties as requested by a Coach.