Greeter / To-Go Specialist

Primanti Bros. Restaurant and Bar•South Fayette Township, PA

12d

About The Position

Primanti Bros. is hiring a Greeter / To-Go Specialist to create a welcoming first impression for guests, help maintain the smooth and efficient flow of the restaurant, and provide fast, hospitable service to To-Go guests. Greeters welcome guests in person and by phone, manage seating and wait flow, handle take-out orders, and help ensure a comfortable and memorable restaurant experience. The role also includes maintaining greeting and retail areas, assisting guests with children or other needs, checking restroom cleanliness and supplies, running food, clearing and cleaning tables, communicating questions or concerns to Coaches, balancing the cash drawer as needed, and following safety, sanitation, and cleaning procedures. Employees complete opening, shift-change, and closing checklists, along with weekly and monthly cleaning tasks, and perform other duties requested by a Coach. The position requires standing throughout the shift, frequent bending, stooping, reaching, and wiping, and lifting up to 50 pounds. Primanti Bros. offers competitive wages, healthcare benefits and paid PTO upon eligibility, flexible scheduling, a fun work environment, free meals, and opportunities to grow a career.

Requirements

Ability to read and write English.
Good communication skills; friendly and people-oriented.
Enthusiastic, dependable, courteous, and able to multitask.
Basic math skills.
Ability to operate a POS system for transactions.
Able to stand for 100% of the shift.
Able to bend, stoop, reach, and wipe frequently.
Able to deliver food and beverages and clear tables, including lifting up to 50 pounds.

Responsibilities

Maintain a cheerful, courteous disposition and a neat, clean, professional image.
Greet each guest warmly, including opening the door whenever possible.
Answer the phone using the correct greeting and within three rings.
Handle take-out and call-in orders, enter orders, package them appropriately, educate guests about retail items, and keep greeting and retail areas stocked.
Provide an exceptional To-Go experience, including delivering food to guests in the restaurant parking lot as needed.
Seat guests promptly in a comfortable table or booth while following the Floor Chart.
Use a wait management system to manage restaurant flow during a wait.
Assist guests with small children by providing a Kid’s Pack, highchair, sling, or booster as needed, and respond to requests that improve guest comfort.
Check restroom cleanliness and supplies every 20 minutes.
Maintain proficient knowledge of the menu.
Run food from the Expo area and pre-bus tables as needed.
Bus and clean tables and booths as needed.
Communicate guest questions or concerns to Coaches as appropriate.
Balance the cash drawer as needed.
Follow safety and sanitation policies and procedures throughout the shift.
Complete opening, shift-change, and closing checklists, as well as weekly and monthly cleaning tasks.
Perform other duties as requested by a Coach.