Greet Team Member

Defined Fitness Inc • Rio Rancho, NM

13d • $12 - $15

About The Position

The Greet Team Member creates a welcoming first impression for customers by greeting guests, answering initial inquiries, and directing them to appropriate services or areas. The role requires attentive, clear, and courteous communication with diverse individuals and a friendly, approachable demeanor. The position supports customer satisfaction and loyalty, as well as the smooth operation of the team and facility.

The role includes performance metrics for daily calls, monthly bookings, shows and closed sales, referrals, and 3-pack attachments. Full-time and part-time schedules are available.

Requirements

• At least one year of experience in a customer service-oriented position.
• At least one year of cash-handling experience.
• Ability to provide excellent internal and external customer service.
• PC literacy, including Microsoft Office and products such as ABC and GymSales.
• Valid CPR/AED certification, including infant and child, within the first 45 days of employment, maintained throughout employment.
• Ability to work mornings, evenings, and weekends as needed.
• Previous experience in customer service or hospitality roles.
• Ability to stand and/or walk for up to eight hours at a time.
• Ability to lift and carry approximately 50 pounds.
• Ability to walk, squat, bend, stoop, stand, listen, read, and write.

Responsibilities

• Greet members and guests professionally, courteously, and pleasantly.
• Verify membership status and respond to questions and concerns.
• Work with the Greet Team Manager to achieve club sales goals.
• Answer or direct incoming calls promptly and courteously.
• Conduct periodic club walks to help ensure the facility is clean and safe.
• Accurately process money transactions.
• Call prospective members regarding new promotions.
• Maintain a clean and well-stocked workspace.
• Communicate club concerns and member inquiries to management daily.
• Provide tours for prospective members.

Benefits

• Commission incentive opportunities
• Paid time off and sick leave
• No-cost full-access gym membership for team members
• Complimentary Staff Pass memberships for family and friends
• Discounted personal training sessions
• Medical, dental, and vision plans
• Life and AD&D insurance

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed