Greet Crew (Seasonal)
About The Position
The Greet Crew is a guest-facing team responsible for creating an awesome guest experience at Alamo Drafthouse. Team members greet, assist, educate, and usher guests; help with ticket purchases and questions; introduce films; deliver food and beverages; and respond to guest requests. They share the excitement of specialty programming and help maintain the venue in world-class condition. The Greeter represents Alamo Drafthouse and is expected to uphold its Core Values at all times. This is a seasonal, tip-shared role. In the listed venues, tips are distributed with 80% of the total tips going to the front of house and 20% shared among the back of house; in NY, CO, and Seaport, the front of house participates in one tip share. The role requires availability at least three days per week, including at least one weekend day, and the ability to work nights, weekends, and holidays.
Requirements
- Availability to work nights, weekends, and holidays, at least three days per week, including at least one weekend day.
- Ability to move cautiously and work collaboratively in a loud, sometimes dark, fast-paced environment.
- Ability to bend, duck, crouch, climb stairs, walk up and down stairs, carry multiple plates or trays, and deliver food while limiting disruptions.
- Ability to lift and carry up to 50 pounds at one time and repeatedly during the shift.
- Ability to stand and walk for extended periods throughout the shift.
- Ability to maintain physical stamina and coordination in a fast-paced setting.
- Keep up to date on local food and beverage compliance regulations, safety courses, and assigned online training.
- Reliable transportation.
Nice To Haves
- Prior experience with point-of-sale systems.
- Prior hospitality or food service experience.
Responsibilities
- Greet, assist, educate, and usher guests throughout their visit, including with ticketing, point-of-sale assistance, and exit greets.
- Conduct food quality checks and deliver food and beverage orders to the correct seats using theater floor maps.
- Know the Alamo menu and common allergens.
- Provide safe alcohol service, including checking IDs when delivering drinks and monitoring guest consumption in accordance with local and state regulations.
- Follow Alamo policies, procedures, and safety standards.
- Respond calmly to guest complaints and disruptions, working to resolve issues while balancing brand standards and the guest experience.
- Communicate urgent issues and unusual matters to managers and take prompt corrective action in accordance with Alamo standards of conduct when necessary.
- Maintain a cheerful and courteous manner with guests and teammates, and communicate efficiently with Production staff, Runners, Managers, and guests.
- Check guest tickets to ensure guests are in the correct seats.
- Clean theaters, lobbies, and restrooms and perform assigned opening and closing duties to maintain cleanliness in high-touch areas.
- Anticipate guest needs, monitor notifications for requests, and maintain appropriate supplies.
- Promote Loyalty and Subscription programs, including Victory Rewards and Season Pass.
- Act as a full guest-facing liaison during technology issues, private events, or other business needs.
- Administer ADA standards appropriately, including service animal regulations, wheelchair-accessible seating, and delivery of assistive devices to guests' seats.
- Complete tasks efficiently and with urgency, demonstrate strong teamwork, and perform other duties as assigned.
Benefits
- Free movies and food.
- Paid time off.
- Competitive pay.
- Flexible scheduling.
- Medical, dental, vision, FSA, HSA, and voluntary benefits are available to full-time and part-time teammates.
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What This Job Offers
Education Level
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