Support Crew (Seasonal)

Alamo Drafthouse Cinema • Chicago, IL

11d • $13 - $16 • Onsite

About The Position

Alamo Drafthouse Cinema is hiring seasonal Support Crew to support theater guests through food and beverage service. The role focuses on delivering Alamo’s hospitality and safety standards so guests can enjoy a safe, clean, distraction-free, and enjoyable environment. Support Crew members serve food and beverages, help maintain cleanliness and operational readiness, respond to guest needs, and collaborate with teammates and management. This is a tip-shared role; tip arrangements vary by venue.

Requirements

• Availability to work nights, weekends, and holidays, at least three days per week, including at least one weekend day.
• Ability to move cautiously and collaborate in a loud, sometimes dark, fast-paced environment.
• Ability to bend, duck, crouch, climb stairs, walk up and down stairs, carry multiple plates or trays, and deliver food while limiting disruptions.
• Ability to lift and carry up to 50 pounds repeatedly throughout a shift.
• Ability to stand and walk for extended periods throughout a shift.
• Ability to maintain physical stamina and coordination in a fast-paced setting.
• Reliable transportation.

Nice To Haves

• Prior experience in hospitality or guest services.
• Prior food and beverage safety or handling experience.

Responsibilities

• Maintain and support company safety standards.
• Conduct food quality checks and deliver food and beverage orders to the correct seats using theater floor maps.
• Learn the Alamo menu and common allergens, and take necessary safety precautions.
• Serve alcohol safely, including checking IDs when delivering drinks and monitoring guest consumption in accordance with local and state regulations.
• Check guest tickets to ensure guests are seated correctly.
• Maintain a cheerful, courteous manner and communicate efficiently with guests, Production staff, Greeters, and Managers.
• Anticipate guest needs and monitor notifications for guest requests.
• Support guests while limiting disruptions to screenings.
• Clean theaters, lobbies, and restrooms; complete assigned opening and closing duties and maintain cleanliness across high-touch areas.
• Help identify guest issues and report them to the management team.
• Maintain appropriate supply levels, complete prep and side work, and assist with other operational tasks as needed.
• Complete tasks efficiently and with a sense of urgency.
• Demonstrate strong teamwork.
• Learn and follow Alamo policies, procedures, and safety standards.
• Complete other duties as assigned.
• Stay current on local food and beverage compliance regulations, safety courses, and assigned online training.

Benefits

• Free movies and food.
• Paid time off.
• Competitive pay.
• Flexible scheduling.
• Medical, dental, vision, FSA, HSA, and voluntary benefits are available to full-time and part-time teammates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed