Support Crew (Seasonal)

Alamo Drafthouse Cinema • Mountain View, CA

8d • $20 - $23 • Onsite

About The Position

Alamo Drafthouse Cinema’s Support Crew supports theater guests by focusing on food and beverage service while maintaining hospitality and safety standards. The role helps provide guests with a safe, clean, distraction-free, and enjoyable theater experience. This is a seasonal, tip-shared role. In the listed venues, 80% of the total tips go to the FOH and 20% are split among the BOH; in NY, CO, and Seaport, the FOH participates in one tip share.

Requirements

• Availability to work nights, weekends, and holidays, at least three days per week, including at least one weekend day.
• Ability to move cautiously and work collaboratively in a loud, sometimes dark, fast-paced environment.
• Ability to bend, duck, crouch, climb stairs, walk up and down stairs, carry multiple plates or trays, and deliver food while limiting disruptions.
• Ability to lift and carry up to 50 pounds at one time and repeatedly during an entire shift.
• Ability to stand and walk for extended periods throughout a shift.
• Ability to maintain physical stamina and coordination in a fast-paced setting.
• Stay current on local food and beverage compliance regulations, safety courses, and assigned online training.
• Reliable transportation.

Nice To Haves

• Prior experience in hospitality or guest services.
• Prior food and beverage safety or handling experience.

Responsibilities

• Maintain and support company safety standards.
• Conduct food quality checks and deliver food and beverage orders to the correct seats using theater floor maps.
• Know the menu and common allergens, taking necessary safety precautions.
• Serve alcohol safely, including checking IDs when delivering drinks and monitoring guest consumption in accordance with local and state regulations.
• Check guest tickets to ensure guests are in the correct seats.
• Maintain a cheerful, courteous manner with guests and teammates and communicate efficiently with Production staff, Greeters, Managers, and guests.
• Anticipate guest needs and monitor notifications for requests.
• Support guests while limiting disruptions to the theater experience.
• Clean theaters, lobbies, and restrooms, and complete assigned opening and closing duties to maintain cleanliness across high-touch areas.
• Help identify guest issues and report them to management.
• Anticipate and maintain appropriate supply levels, complete prep and side work, and assist with other operational tasks as needed.
• Complete tasks efficiently and with a sense of urgency.
• Demonstrate strong teamwork skills and knowledge of Alamo policies, procedures, and safety standards.
• Perform other duties as assigned.

Benefits

• Free movies and food.
• Paid time off.
• Competitive pay.
• Flexible scheduling.
• Medical, dental, vision, FSA, HSA, and voluntary benefits are available to full-time and part-time teammates.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed