Support Crew (Seasonal)

Alamo Drafthouse • Austin, TX

13d • Onsite

About The Position

Alamo Drafthouse Cinema Support Crew members support theater guests with food and beverage service while upholding the company’s hospitality and safety standards. The role helps maintain a safe, clean, distraction-free, and enjoyable environment. This is a seasonal, tip-shared role. In the listed venues, 80% of the total tips go to the front of house and 20% are shared among the back of house; the posting notes a different arrangement for New York, Colorado, and Seaport venues.

Requirements

• Be available to work nights, weekends, and holidays, at least three days per week, including at least one weekend day.
• Move cautiously and work collaboratively in a loud, sometimes dark, fast-paced environment.
• Be able to bend, duck, crouch, use stairs, carry multiple plates or trays, and deliver food while limiting disruptions.
• Be able to lift and carry up to 50 pounds, both at one time and repeatedly throughout the shift.
• Be able to stand and walk for extended periods during a shift.
• Maintain physical stamina and coordination in a fast-paced setting.
• Stay current on local food and beverage compliance regulations, safety courses, and assigned online training.
• Have reliable transportation.
• Be able to climb stairs.

Nice To Haves

• Prior hospitality or guest-services experience.
• Prior food and beverage safety or handling experience.

Responsibilities

• Maintain and support company safety standards.
• Conduct food quality checks and deliver food and beverage orders to the correct seats using theater floor maps.
• Know the menu and common allergens, and take necessary safety precautions.
• Serve alcohol safely, including checking IDs during drink delivery and monitoring guest consumption in accordance with local and state regulations.
• Check guest tickets to ensure guests are in the correct seats.
• Maintain a cheerful, courteous manner and communicate efficiently with guests, teammates, production staff, greeters, and managers.
• Anticipate guest needs, monitor notifications for requests, and support guests while limiting disruptions.
• Clean theaters, lobbies, and restrooms, and complete assigned opening and closing duties to maintain cleanliness in high-touch areas.
• Help identify guest issues and report them to management.
• Maintain appropriate supply levels, complete preparation and side work, and assist with operational tasks as needed.
• Complete tasks efficiently and with urgency, and demonstrate strong teamwork.
• Know and follow Alamo policies, procedures, and safety standards.
• Complete other duties as assigned.

Benefits

• Free movies and food.
• Paid time off.
• Competitive pay.
• Flexible scheduling.
• Medical, dental, vision, FSA, HSA, and voluntary benefits are available to full-time and part-time teammates.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed