Support Crew (Seasonal)

Alamo Drafthouse • Santa Clara, CA

10d • Onsite

About The Position

Alamo Drafthouse Cinema is hiring seasonal Support Crew members to support theater guests, with a focus on food and beverage service. The role helps maintain Alamo’s hospitality and safety standards so guests can enjoy a safe, clean, distraction-free, and enjoyable environment. Support Crew members serve food and beverages, respond to guest needs, maintain cleanliness and supplies, and assist with theater operations. This is a tip-shared role; in specified venues, 80% of total tips go to the FOH and 20% are shared among the BOH. The description also notes a different FOH tip-sharing arrangement in NY, CO, and Seaport.

Requirements

• Availability to work nights, weekends, and holidays, at least three days per week, including at least one weekend day.
• Ability to move cautiously and work collaboratively in a loud, sometimes dark, fast-paced environment.
• Ability to bend, duck, crouch, walk up and down stairs, carry multiple plates or trays, and deliver food while limiting disruptions.
• Ability to lift and carry up to 50 pounds at one time and repeatedly throughout the shift.
• Ability to stand and walk for extended periods throughout the shift.
• Ability to maintain physical stamina and coordination in a fast-paced setting.
• Reliable transportation.
• Ability to climb stairs.

Nice To Haves

• Prior experience in hospitality or guest services.
• Prior food and beverage safety or handling experience.

Responsibilities

• Maintain and support company safety standards.
• Check food quality and deliver food and beverage orders to the correct seats using theater floor maps.
• Know the menu and common allergens, and take necessary safety precautions.
• Provide safe alcohol service, including checking IDs during drink delivery and monitoring guest consumption in accordance with local and state regulations.
• Check guest tickets to confirm guests are seated correctly.
• Maintain a cheerful, courteous demeanor and communicate efficiently with guests, teammates, Production staff, Greeters, and Managers.
• Anticipate guest needs and monitor notifications for guest requests.
• Support guests while limiting disruptions to the theater experience.
• Clean theaters, lobbies, and restrooms, and perform assigned opening and closing duties to maintain cleanliness across high-touch areas.
• Help identify guest issues and report them to management.
• Anticipate and maintain appropriate supply levels, complete preparation and side work, and assist with operational tasks as needed.
• Complete tasks efficiently and with urgency, and demonstrate strong teamwork.
• Learn and follow Alamo policies, procedures, and safety standards.
• Complete other duties as assigned.
• Stay current on local food and beverage compliance regulations, safety courses, and assigned online training.

Benefits

• Free movies and food.
• Paid time off.
• Competitive pay.
• Flexible scheduling.
• Medical, dental, vision, FSA, HSA, and voluntary benefits are available to full-time and part-time teammates.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed