Support Crew (Seasonal)

Alamo Drafthouse • Mountain View, CA

7d • Onsite

About The Position

Alamo Drafthouse Cinema is hiring a seasonal Support Crew member to support theater guests with food and beverage service. The role focuses on maintaining high hospitality and safety standards so guests can enjoy a safe, clean, distraction-free, and enjoyable environment. Support Crew members work collaboratively with guests and teammates in a loud, sometimes dark, fast-paced theater setting and complete service, cleaning, stocking, and operational tasks as needed.

This is a tip-shared role. In the listed venues in Texas, California, Raleigh, Omaha, Wrigleyville, and Naples, 80% of the total tips go to the FOH and 20% are shared among the BOH. In New York, Colorado, and Seaport, the FOH is on one tip share.

Requirements

• Availability to work nights, weekends, and holidays at least three days per week, including at least one weekend day.
• Ability to work collaboratively and move cautiously in a loud, sometimes dark, fast-paced environment.
• Ability to bend, duck, crouch, walk up and down stairs, carry multiple plates or trays, and deliver food while limiting disruptions.
• Ability to lift and carry up to 50 pounds at one time, repeatedly throughout the shift.
• Ability to stand and walk for extended periods throughout the shift.
• Ability to maintain physical stamina and coordination in a fast-paced setting.
• Keep up to date on local food and beverage compliance regulations, safety courses, and assigned online trainings.
• Reliable transportation.
• Ability to climb stairs.

Nice To Haves

• Prior experience in hospitality or guest services.
• Prior food and beverage safety or handling experience.

Responsibilities

• Maintain and support all company safety standards.
• Conduct quality food checks and deliver food and beverage orders to the correct seats using theater floor maps.
• Know the Alamo menu and common allergens, and take necessary safety precautions.
• Serve alcohol safely, including checking IDs when delivering drinks and monitoring guest consumption in accordance with local and state regulations.
• Check guest tickets to ensure guests are in the correct seats.
• Maintain a cheerful, courteous disposition and communicate efficiently with guests, Production staff, Greeters, and Managers.
• Anticipate guest needs, monitor notifications for guest requests, and support guests while limiting disruptions.
• Clean theaters, lobbies, and restrooms; complete assigned opening and closing duties; and maintain cleanliness across high-touch areas.
• Help identify guest issues and report them to the management team.
• Maintain appropriate supply levels, complete prep and side work, and assist with operational tasks needed for efficient service.
• Complete tasks efficiently and with a sense of urgency.
• Demonstrate strong teamwork and maintain knowledge of Alamo policies, procedures, and safety standards.
• Complete other duties as assigned.

Benefits

• Free movies and food.
• Paid time off.
• Competitive pay.
• Flexible scheduling.
• Medical, dental, vision, FSA, HSA, and voluntary benefits are available to full-time and part-time teammates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed