Greet Crew (Seasonal)
About The Position
The Greet Crew creates an enjoyable guest experience by welcoming and assisting guests with movie tickets, questions, film introductions, and other needs. Greeters are guest-focused, flexible, knowledgeable about movies, and attentive to the overall Alamo guest experience. They promote specialty programming and help maintain the facilities. As guest-facing representatives of Alamo Drafthouse, they are responsible for upholding the company’s Core Values. The role includes assisting and ushering guests throughout their visit, delivering food and beverages to the correct seats, checking tickets, responding to guest requests and concerns, and maintaining theater, lobby, and restroom cleanliness. Greeters also help ensure safe alcohol service, follow food and safety standards, support loyalty and subscription programs, and communicate with teammates and managers. This is a seasonal role at the Staten Island venue. The posting describes a tip-sharing arrangement, though the specific arrangement for this New York venue is not detailed beyond stating that front-of-house teammates are on one tip share.
Requirements
- Be available to work nights, weekends, and holidays, at least three days per week, including at least one weekend day.
- Move cautiously and work collaboratively in a loud, sometimes dark, fast-paced environment.
- Bend, duck, crouch, walk up and down stairs, carry multiple plates or trays, and deliver food while limiting disruptions.
- Lift and carry up to 50 pounds at one time and repeatedly during the shift.
- Stand and walk for extended periods throughout the shift.
- Maintain physical stamina and coordination in a fast-paced setting.
- Stay current on local food and beverage compliance regulations, safety courses, and assigned online training.
- Have reliable transportation.
- Be able to climb stairs.
Nice To Haves
- Prior experience with point-of-sale systems.
- Prior hospitality or food service experience.
Responsibilities
- Greet, assist, educate, and usher guests throughout their experience, including with ticketing, point-of-sale assistance, and exit greets.
- Check guest tickets to ensure guests are in the correct seats.
- Conduct quality food checks and deliver food and beverage orders to the correct seats using theater floor maps.
- Know the menu and common allergens.
- Provide safe alcohol service by checking IDs during drink delivery and monitoring guest consumption in accordance with local and state regulations.
- Follow Alamo policies, procedures, and safety standards.
- Respond calmly to guest complaints and disruptions, working to resolve issues while balancing brand standards and a positive guest experience.
- Communicate urgent or unusual matters to managers and take corrective action in accordance with Alamo standards of conduct when necessary.
- Maintain a cheerful and courteous disposition and communicate effectively with guests, Production staff, Runners, and Managers.
- Clean theaters, lobbies, and restrooms, and complete assigned opening and closing duties.
- Anticipate guest needs, monitor guest-request notifications, and maintain appropriate supplies.
- Represent and promote Loyalty and Subscription programs, including Victory Rewards and Season Pass.
- Serve as a guest-facing liaison during technology glitches, private events, or other business needs.
- Administer ADA standards appropriately, including service animal regulations, wheelchair-accessible seating, and delivery of assistive devices to guests’ seats.
- Complete tasks efficiently and with urgency, demonstrate teamwork, and perform other duties as assigned.
Benefits
- Free movies and food
- Paid time off
- Competitive pay
- Flexible scheduling
- Medical, dental, vision, FSA, HSA, and voluntary benefits are available to full-time and part-time teammates
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What This Job Offers
Education Level
No Education Listed
