Greet Crew (Seasonal)

Alamo Drafthouse • Financial District, NY

13d • Onsite

About The Position

The Greet Crew is a guest-facing representative of Alamo Drafthouse Cinema who helps ensure every guest has an awesome experience. Team members greet and assist guests, help with ticket purchases and questions, introduce films, share information about specialty programming, and respond to other guest needs. The role requires hospitality, flexibility, knowledge of movies, and care for the overall guest experience and facility condition.

Greet Crew members assist guests throughout their visit, deliver food and beverages, uphold service and safety standards, respond to complaints and disruptions, and help maintain clean, well-stocked theaters and public areas. They may also support private events and act as a guest-facing liaison during technology issues. The position requires availability at least three days per week, including at least one weekend day, and the ability to work nights, weekends, and holidays. This is a seasonal role with compensation of $13.35–$16.35. Tip-sharing arrangements vary by venue.

Requirements

• Availability to work nights, weekends, and holidays, at least three days per week and including at least one weekend day.
• Ability to work collaboratively and move cautiously in a loud, sometimes dark, fast-paced environment.
• Ability to bend, duck, crouch, walk up and down stairs, carry multiple plates or trays, and deliver food while limiting disruptions.
• Ability to lift and carry up to 50 pounds at one time and repeatedly throughout a shift.
• Ability to stand and walk for extended periods throughout a shift.
• Ability to maintain physical stamina and coordination in a fast-paced setting.
• Reliable transportation.
• Ability to climb stairs.

Nice To Haves

• Prior experience with point-of-sale systems.
• Prior hospitality or food service experience.

Responsibilities

• Greet, assist, educate, and usher guests throughout their experience, including ticketing, point-of-sale assistance, and exit greets.
• Conduct quality food checks and deliver food and beverage orders to the correct seats using theater floor maps.
• Know the menu and common allergens.
• Serve alcohol safely, including checking IDs during drink delivery and monitoring guest consumption in accordance with local and state regulations.
• Know and follow Alamo policies, procedures, and safety standards.
• Respond calmly to guest complaints and disruptions and work to resolve issues while maintaining brand standards and a positive guest experience.
• Communicate urgent issues and unusual matters to managers and take corrective action in accordance with Alamo standards of conduct when necessary.
• Maintain a cheerful and courteous disposition and communicate effectively with guests, teammates, Production staff, Runners, and Managers.
• Check guest tickets to ensure guests are seated in the correct seats.
• Clean theaters, lobbies, restrooms, and high-touch areas, and complete assigned opening and closing duties.
• Anticipate guest needs, monitor notifications for guest requests, and maintain appropriate supply levels.
• Represent the Loyalty and Subscription programs, including Victory Rewards and Season Pass.
• Act as a guest-facing liaison during technology glitches and support private events or other business needs as required.
• Administer ADA standards appropriately, including service animal regulations, wheelchair-accessible seating, and delivery of assistive devices to guests’ seats.
• Complete tasks efficiently and with urgency, and demonstrate strong teamwork.
• Stay current on local food and beverage compliance regulations, safety courses, and assigned online training.
• Perform other duties as assigned.

Benefits

• Free movies and food
• Paid time off
• Competitive pay
• Flexible scheduling
• Medical, dental, vision, FSA, HSA, and voluntary benefits are available to full-time and part-time teammates

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed