Greet Crew (Seasonal)

Alamo Drafthouse • Mountain View, CA

8d • Onsite

About The Position

The Greet Crew ensures every guest has an awesome experience by welcoming guests, helping with movie tickets and questions, introducing films, and assisting with guest needs. Greeters are guest-focused, flexible, knowledgeable about movies, and committed to the overall Alamo guest experience. They share excitement about specialty programming and help keep facilities in world-class condition. As guest-facing representatives of Alamo Drafthouse, Greeters are responsible for upholding the company’s Core Values.

This is a tip-shared role at specified venues. The posting describes an 80/20 tip pool split between Front of House and Back of House in certain venues, and a single Front of House tip share in others.

Requirements

• Availability to work nights, weekends, and holidays at least three days per week, including at least one weekend day.
• Ability to work collaboratively and cautiously in a loud, sometimes dark, fast-paced environment.
• Ability to bend, duck, crouch, walk up and down stairs, carry multiple plates or trays, and deliver food while limiting disruptions.
• Ability to lift and carry up to 50 pounds at one time and repeatedly during a shift.
• Ability to stand and walk for extended periods throughout a shift.
• Ability to maintain physical stamina and coordination in a fast-paced setting.
• Stay up to date on local food and beverage compliance regulations, safety courses, and assigned online trainings.
• Reliable transportation.
• Ability to climb stairs.

Nice To Haves

• Prior experience with point-of-sale systems.
• Prior hospitality or food service experience.

Responsibilities

• Greet, assist, educate, and usher guests throughout their experience, including ticketing, point-of-sale assistance, and exit greets.
• Conduct quality food checks and deliver food and beverage orders to the correct seats using theater floor maps.
• Know the Alamo menu and common allergens.
• Provide safe alcohol service, including checking IDs during drink delivery and monitoring guest consumption in accordance with local and state regulations.
• Know Alamo policies, procedures, and safety standards.
• Respond calmly to guest complaints and disruptions, resolving issues while balancing brand standards with a positive guest experience.
• Communicate urgent or unusual matters to managers and take prompt corrective action in accordance with Alamo standards of conduct when necessary.
• Maintain a cheerful and courteous disposition and communicate efficiently with guests, Production staff, Runners, and Managers.
• Check guest tickets to ensure they are seated correctly.
• Clean theaters, lobbies, and restrooms, and perform assigned opening and closing duties to maintain cleanliness in high-touch areas.
• Anticipate guest needs, monitor notifications for requests, and maintain appropriate supply levels.
• Represent Loyalty and Subscription programs, including Victory Rewards and Season Pass.
• Act as a guest-facing liaison during technology glitches, private events, or other business needs.
• Understand and properly administer ADA standards, including service animal regulations, wheelchair-accessible seating, and delivery of assistive devices to guests’ seats.
• Complete tasks efficiently and with urgency, demonstrate strong teamwork, and perform other assigned duties.

Benefits

• Free movies and food
• Paid time off
• Competitive pay
• Flexible scheduling
• Medical, dental, vision, FSA, HSA, and voluntary benefits available to full-time and part-time teammates

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed