Greet Team Lead

Defined Fitness Inc • Rio Rancho, NM

13d • $15 - $18

About The Position

The Greet Team Lead is a key position that connects hourly employees with the leadership team and demonstrates a high standard of performance in the Greet Department. The role partners with leadership managers at the facility to provide a member-centric experience, strengthen member relationships, and support retention. The Greet Team Lead leads by example in driving production, fostering a positive culture, and keeping facilities properly maintained.

Requirements

• Demonstrated business judgment and strong analytical aptitude to improve overall operations.
• Strong verbal, written, and interpersonal communication skills.
• Leadership and organizational skills to motivate, build teams, delegate tasks, and follow up.
• Obtain valid CPR/AED certification, including infant and child certification, within the first 45 days of employment and maintain it throughout employment.
• Advanced cash-handling experience.

Nice To Haves

• One year of tenure with the Defined Fitness Greet Team.
• A college degree in a related field.

Responsibilities

• Greet members and guests professionally, courteously, and pleasantly.
• Verify membership status and respond to questions and concerns.
• Work with the Greet Team Manager to achieve club sales goals.
• Answer or direct incoming calls promptly and courteously.
• Conduct periodic club walks to ensure the facility is clean and safe.
• Process money transactions accurately.
• Call prospective members about new promotions.
• Maintain a clean and well-stocked workspace.
• Communicate club concerns and member inquiries to management daily.
• Provide tours for prospective members.

Benefits

• Commission incentive opportunities.
• Paid time off and sick leave.
• No-cost full-access gym membership for team members.
• Complimentary Staff Pass memberships for family and friends.
• Discounted personal training sessions.
• Medical, dental, and vision plans.
• Life and AD&D insurance.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed