Green Team Leader

SMS Holdings•Memphis, TN

18h

About The Position

The Green Team Leader manages the shift duties of clean and safe ambassadors, ensuring compliance with Block by Block standards, best practices, procedures, and policies. The role leads daily briefings, assigns duties and zones, reviews events, weather, and safety updates, and provides guidance for on-street and field operations. The Team Leader provides customer service to the team and in the BID, supports and counsels team members, and reports concerns to the Operations Manager. The position also requires preparing written reports about broken infrastructure and graffiti on private property, along with basic daily reports of accomplishments and completed tasks. The Team Leader is expected to maintain a positive, professional environment and comply with applicable laws, regulations, policies, procedures, and company standards. The job involves continuous movement during an eight-hour shift, working outdoors in all weather conditions with provided inclement-weather gear, and lifting 50 pounds or more when needed. The stated schedule is Sunday through Thursday, 6:30 a.m. to 3:30 p.m., with Friday and Saturday off; open availability is encouraged to accommodate team needs. Pay is $22.00 per hour.

Requirements

Prior managerial or supervisory experience.
Ability to lead a team of 10–20 people.
Valid driver's license.
Ability to work outdoors in all weather conditions.
Ability to traverse continuously during an eight-hour shift, with normal breaks.
Ability to lift 50 pounds or more when needed.
Ability to speak, read, and write English to create basic reports.
Proficiency using computers and Microsoft Office products.
Basic knowledge of smartphone technology.
High school diploma; college education preferred.

Nice To Haves

Customer service experience or skills.
Hospitality experience or skills.
Ability to drive and operate a vehicle.
Open availability to accommodate the needs of the team.

Responsibilities

Manage shift duties of clean and safe ambassadors and ensure compliance with company standards, best practices, procedures, and policies.
Lead daily shift briefings and assign duties and zones; review events, weather, and safety updates with ambassadors.
Hold the team accountable for completing projects and remaining productive in a fair manner.
Provide customer service in the BID and to the ambassador team.
Guide and direct on-street and field operations.
Prepare written reports on broken infrastructure and graffiti on private property, and basic daily reports of accomplishments and tasks completed.
Provide direction and counsel to team members and report concerns to the Operations Manager.
Maintain a positive, professional environment in compliance with applicable laws, regulations, policies, procedures, and company standards.

Benefits

Medical insurance, with available FSA and/or HSA.
Dental insurance.
Vision insurance.
Short-term and long-term disability insurance.
Life insurance.
Accidental death and dismemberment coverage.
Critical illness and accident coverage.
Vacation, sick time and/or PTO where provided under local requirements and contract agreements.
Paid leave where required by law.
Holidays and floating holidays where provided under contract agreements.
Birthday pay, eligible after one year of service at most locations unless otherwise stated in a CBA.
Jury duty leave where required by law.
401(k) retirement savings plan.