GPO Manager - Billing & Customer
About The Position
The GPO Manager – Billing & Claims works in Milwaukee, Wisconsin, as part of the Order to Cash team. The role builds relationships with business units, expert users, GBS centers, and their leaders to implement global process standards, share best practices, and identify improvements to billing and claims processes. It drives operational efficiencies and financial returns globally and regionally through continuous process improvement. The position works closely with other process teams to monitor, manage, and report on solution adoption metrics and KPIs, and provides key support for integration efforts. It also supports adoption of the BPE framework and governance in areas related to transportation, reverse logistics, and relevant master data; leads a network of Expert Users; and helps establish procedures and maintain training materials that support process execution and adoption. The role supports breweries, Corporate Accounts Receivable, and other business functions through process enhancements and solution adoption, while helping business users understand how their actions can prevent billing or claims issues and protect bottom-line performance. It also seeks and acts on stakeholder feedback to create a positive experience for internal and external customers.
Requirements
- Bachelor’s degree in Business, Finance, Accounting, Supply Chain Management, or IT, or equivalent experience of 4 or more years in business operations or finance.
- At least 3 years of experience in Supply Chain management or accounts receivable, with an understanding of end-to-end processes.
- Experience leading continuous improvement initiatives across cross-functional teams.
- Ability to analyze problems beyond their symptoms and develop sound, logical solutions.
- Accountability for results, integrity, and honoring commitments.
- Exhibit the company’s core values.
Nice To Haves
- Experience in relevant SAP modules.
Responsibilities
- Support adoption of the BPE framework and governance across business areas related to transportation, reverse logistics, and relevant master data.
- Lead a network of Expert Users to support process sustainment.
- Establish operating procedures and create or maintain training materials that support execution and adoption of process changes.
- Seek and act on stakeholder feedback to improve the internal and external customer experience.
- Provide leadership and support to breweries, Corporate Accounts Receivable, and other business functions on process enhancements and solution adoption.
- Educate business users on how their actions can prevent billing or claims issues and protect bottom-line performance.
- Work with other process teams to monitor, manage, and report on solution adoption metrics and KPIs.
- Provide key support for integration efforts.
- Build relationships with business units, expert users, GBS centers, and their leaders to implement global process standards, share best practices, and identify process improvements.
Benefits
- Flexible work programs supporting work-life balance, including a hybrid work model with 4 days in the office.
- Competitive base salary and incentive plans.
- Parental leave.
- Health, dental, and vision benefits.
- Retirement plan options with employer match.
- Generous paid time off, including holidays, vacation days, and sick days.
- Wellness Program and Employee Assistance Program (EAP).
- On-site pub and access to brand clothing and swag.
- Free beer and beverages.
- Business Resource Groups offering volunteer opportunities, leadership experience, and networking.
- Career growth and development through First Choice Learning opportunities.
- Volunteer opportunities and community involvement.
- Target short-term incentive of 15%.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
