Manager, GPO Account Management

Community Hospital Corporation•Plano, TX

2d•Onsite

About The Position

Community Hospital Corporation (CHC) is seeking a Manager, GPO Account Management, based at its home office in Plano, Texas. Reporting to the Regional Director, Member Success, this role manages and coordinates supply chain and hospital account relationships for owned, managed, and affiliate healthcare facilities. The position oversees corporate supply chain processes, executes cost-savings initiatives, improves materials management efficiency, and supports contract negotiations. The Manager coordinates Group Purchasing Organization (GPO) compliance and conversion initiatives, cultivates relationships with stakeholders and vendors, and supports supply chain performance across member facilities. Responsibilities also include implementing procurement and inventory best practices, using analytics to monitor performance, supporting facility supply chain staff and executives, and mentoring junior staff. The role is onsite and requires travel up to 60% to regional member facilities and for new onboarding implementations. CHC describes its work environment as outstanding and offers a comprehensive benefits package, including health and welfare benefits, paid fitness facility membership, tuition reimbursement, paid time off, and covered parking. CHC is a tobacco- and drug-free workplace and an equal opportunity employer.

Requirements

At least 4 years of progressive experience in a healthcare setting, including at least 2 years in a management or senior specialist role, with demonstrated success in supply chain management, account coordination, contract support, and cost-savings execution.
A bachelor's degree in business, healthcare administration, supply chain management, or a related field is strongly preferred; in lieu of a degree, at least 8 years of progressive healthcare experience demonstrating supply chain management, strategic account coordination, and contract support skills is required.
The posting also lists 10+ years of progressive healthcare experience, including at least 5 years in a leadership role focused on account management, member success, or supply chain operations.
Experience working with GPOs and managing relationships with member hospitals.
Demonstrated ability to lead and develop a team of professionals.
Proven ability to build strong relationships with senior leadership at large hospitals.
Strong knowledge of healthcare purchasing, products, services, inventory management, distribution, contracting, and automated systems.
Ability to build and maintain strong key-account relationships and foster collaboration.
Proficiency in supporting negotiations and managing complex contracts, including favorable terms and compliance.
Understanding of GPO programs, processes, and their impact on supply chain operations.
Familiarity with multiple healthcare materials management information systems (MMIS) platforms.
Ability to analyze data, identify trends, and make informed decisions to optimize supply chain performance.
Excellent communication and interpersonal skills for engaging internal and external stakeholders.
Problem-solving and critical-thinking skills, including identifying and resolving complex issues and implementing solutions.
Ability to develop and execute regional member success strategies aligned with organizational goals.
Ability to develop and deliver clear, compelling presentations to member leadership.

Nice To Haves

A bachelor's degree in business, healthcare administration, supply chain management, or a related field is strongly preferred.

Responsibilities

Manage and maintain collaborative relationships with vendors, suppliers, and hospital accounts.
Serve as the primary point of contact for accounts, address concerns, resolve issues, and support customer satisfaction.
Identify opportunities to expand partnerships and develop strategic alliances.
Coordinate GPO compliance and conversion initiatives to drive cost savings and support supply chain performance.
Assist with contract negotiations and manage executed contract terms, pricing, and compliance.
Contribute to and execute elements of the supply chain strategy aligned with organizational goals.
Implement procurement, inventory management, distribution, and logistics best practices to improve efficiency and reduce costs.
Promote continuous improvement, innovation, and process enhancements in the supply chain function.
Guide and support facility supply chain staff and C-suite stakeholders in alignment with corporate strategy and best practices.
Use data analytics to monitor key performance indicators and proactively address potential disruptions or bottlenecks.
Mentor and coach junior staff and coordinate cross-functional activities to support project execution.
Travel up to 60% to support regional member facilities and lead new onboarding implementations.
Perform other duties as assigned.