Manager, GPO Account Management (Supply Chain)

Community Hospital Corporation•Plano, TX

2d•Onsite

About The Position

Community Hospital Corporation (CHC) is hiring a Manager, GPO Account Management, based at its home office in Plano, Texas. Reporting to the Regional Director, Member Success, this role manages and coordinates supply chain and hospital account relationships for owned, managed, and affiliate healthcare facilities. The Manager oversees corporate supply chain processes, executes cost-savings initiatives, improves materials management efficiency, and supports contract negotiations. The role coordinates Group Purchasing Organization (GPO) compliance and conversion initiatives, cultivates relationships with vendors and stakeholders, and supports effective supply chain performance. It also works across pharmacy, dietary, purchased services, contracting, and value analysis; communicates opportunities and strategies to hospital leaders; supports facility supply chain staff and executives; and uses data analytics to monitor performance and address potential disruptions. The position includes mentoring junior staff and coordinating cross-functional projects. It is an onsite role at CHC’s Plano corporate offices and requires travel up to 20% to member facilities and industry events or conferences.

Requirements

At least 4 years of progressive experience in a healthcare setting, including at least 2 years in a management or senior specialist role with success in supply chain management, account coordination, contract support, and cost-savings execution.
The posting also specifies 10+ years of progressive healthcare experience, including at least 5 years in a leadership role focused on account management, member success, or supply chain operations.
Experience working with GPOs and managing relationships with member hospitals.
Demonstrated ability to lead and develop a team of professionals.
Proven ability to build strong relationships with senior leadership at large hospitals.
Strong knowledge of healthcare purchasing, products, services, inventory management, distribution, contracting, and automated systems.
Ability to build and maintain strong key-account relationships and foster collaboration.
Proficiency in supporting negotiation and managing complex contracts, including favorable terms and compliance.
Solid understanding of GPO programs, processes, and their impact on supply chain operations.
Ability to analyze data, identify trends, and make informed decisions to optimize supply chain performance.
Excellent communication and interpersonal skills for building relationships with internal and external stakeholders.
Strong problem-solving and critical-thinking skills, including identifying and resolving complex issues and implementing effective solutions.
A bachelor's degree in business, healthcare administration, supply chain management, or a related field is strongly preferred. In lieu of a degree, at least 8 years of progressive healthcare experience demonstrating strong supply chain management, strategic account coordination, and contract support skills is required.

Nice To Haves

Bachelor's degree in business, healthcare administration, supply chain management, or a related field.

Responsibilities

Manage and maintain collaborative relationships with vendors, suppliers, and hospital accounts.
Serve as the primary point of contact for accounts, address concerns, resolve issues, and support customer satisfaction.
Identify opportunities to expand partnerships and develop strategic alliances.
Collaborate with internal teams in pharmacy, dietary, purchased services, contracting, and value analysis to deliver value to hospital members.
Develop and deliver presentations to hospital leadership and department stakeholders about GPO conversion opportunities, contract optimization strategies, and value realization.
Coordinate GPO compliance and conversion initiatives to drive cost savings and support supply chain performance.
Assist with contract negotiations and manage executed contract terms, pricing, and compliance with contractual obligations.
Contribute to developing and execute defined elements of supply chain strategy aligned with organizational goals.
Implement best practices for procurement, inventory management, distribution, and logistics to improve efficiency and reduce costs.
Provide guidance and support to facility supply chain staff and C-suite leaders to align with corporate strategy and best practices.
Use data analytics to monitor key performance indicators and proactively address potential disruptions or bottlenecks.
Mentor and coach junior staff and coordinate cross-functional team activities to ensure effective project execution.
Perform other duties as assigned.
Travel up to 20% to support member facilities and lead onboarding implementations, and travel as needed for industry events and conferences.