Manager, GPO Account Management

Community Hospital Corporation • Plano, TX

1d • Onsite

About The Position

Community Hospital Corporation (CHC) is hiring a Manager, GPO Account Management, based at its home office in Plano, Texas. Reporting to the Regional Director, Member Success, this role manages and coordinates supply chain and hospital account relationships. It oversees corporate supply chain processes, cost-savings initiatives, materials-management efficiencies, and contract support for owned, managed, and affiliate healthcare facilities. The Manager coordinates Group Purchasing Organization (GPO) compliance and conversion initiatives and cultivates relationships with stakeholders and vendors to support supply chain performance.

This is an onsite role at CHC’s corporate offices in Plano. The position works with hospital members, vendors, suppliers, internal departments, facility supply chain staff, and C-suite stakeholders. It includes travel of up to 20% to support member facilities and onboarding implementations, as well as travel as needed for industry events and conferences.

Requirements

• At least 4 years of progressive experience in a healthcare setting, including at least 2 years in a management or senior specialist role, with demonstrated success in supply chain management, account coordination, contract support, and cost-savings execution.
• A bachelor's degree in business, healthcare administration, supply chain management, or a related field is strongly preferred. In lieu of a degree, at least 8 years of progressive healthcare experience demonstrating supply chain management, strategic account coordination, and contract support skills is required.
• At least 10 years of progressive experience in a healthcare setting, including at least 5 years in a leadership role focused on account management, member success, or supply chain operations.
• Experience working with GPOs and managing relationships with member hospitals.
• Demonstrated ability to lead and develop a team of professionals.
• Proven track record of building strong relationships with senior leadership at large hospitals.
• Strong knowledge of healthcare purchasing, products, services, inventory management, distribution, contracting, and automated systems.
• Ability to build and maintain strong key-account relationships, foster collaboration, and drive mutual success.
• Proficiency in supporting negotiations and managing complex contracts, ensuring favorable terms and compliance.
• Solid understanding of GPO programs, processes, and their impact on supply chain operations.
• Ability to analyze data, identify trends, and make informed decisions to optimize supply chain performance.
• Excellent communication and interpersonal skills for building relationships with internal and external stakeholders.
• Problem-solving and critical-thinking skills, including identifying and resolving complex issues and implementing effective solutions.

Nice To Haves

• A bachelor's degree in business, healthcare administration, supply chain management, or a related field is strongly preferred.

Responsibilities

• Manage and maintain collaborative relationships with vendors, suppliers, and hospital accounts; serve as a primary point of contact, address concerns, resolve issues, and support customer satisfaction.
• Identify opportunities to expand existing partnerships and develop strategic alliances.
• Collaborate with internal pharmacy, dietary, purchased services, contracting, and value-analysis teams to deliver value to hospital members.
• Develop and deliver presentations to hospital leadership and department stakeholders about GPO conversion opportunities, contract optimization strategies, and value realization.
• Coordinate GPO compliance and conversion initiatives to drive cost savings and support supply chain performance.
• Assist with contract negotiations and manage executed contract terms, pricing, and compliance with contractual obligations.
• Contribute to supply chain strategy development and execute defined elements aligned with organizational goals and objectives.
• Implement best practices for procurement, inventory management, distribution, and logistics to improve efficiency and reduce costs.
• Provide guidance and support to facility supply chain staff and C-suite stakeholders to align with corporate strategy and best practices.
• Use data analytics to monitor key performance indicators and proactively address potential disruptions or bottlenecks.
• Mentor and coach junior staff and coordinate cross-functional teams to support project execution.
• Perform other duties as assigned.
• Travel up to 20% to support regional member facilities and lead new onboarding implementations; travel as needed for industry events and conferences.

Benefits

• Comprehensive health and welfare benefits package, including medical, dental, and vision coverage.
• Retirement plan, including 401(k) and IRA.
• Basic and voluntary life insurance and AD&D coverage.
• Paid time off, including vacation, sick time, and public holidays.
• Paid fitness facility membership.
• Tuition reimbursement.
• Wellness resources.
• Covered parking, including free covered parking.
• Generous PTO allowance.
• Outstanding work environment and company culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager