GOVERNMENT OPERATIONS CONSULTANT I - 64081152

State of Florida • TALLAHASSEE, FL

1d • $40,321 - $44,353 • Onsite

About The Position

The Florida Department of Health is hiring a Government Operations Consultant I for its Division of Disease Control and Health Protection, Bureau of Communicable Diseases, Sexually Transmitted Disease Section. This full-time, in-office position supports the operations, communications, organization, and management of the Surveillance Tools and Reporting System (STARS). The role includes administrative and technical support, maintaining enhancement records and timelines, and conducting quality assurance for data collected and reported to the CDC.

The position processes incoming and outgoing Interstate Communications Control Records (ICCR) involving patient documents from Florida, other states, and territories. It enters patient information into STARS, assigns records, tracks case-management deadlines and investigative work, and ensures documentation is accurate and complete under established procedures. The employee also maintains electronic files, coordinates office services, responds to information requests, supports communications with STD programs and partners, and assists with mail, fax, and routine quality-control processing.

The position is based in Tallahassee, Florida. Incumbents may be required to perform emergency duty before, during, or beyond normal work hours or days.

Requirements

• Experience with basic management principles and practices.
• Knowledge of methods of data collection and analysis.
• Ability to use Microsoft Office products.
• Exceptional organizational skills and attention to detail.
• Ability to collect, evaluate, and analyze data; develop alternative recommendations; solve problems; and document workflow and other operational or management activities.
• Ability to organize data into logical formats for reports, documents, and other written materials.
• Ability to conduct fact-finding research and use problem-solving techniques.
• Ability to understand and apply applicable rules, regulations, policies, and procedures related to operational and management analysis.
• Ability to plan, organize, and coordinate work assignments.
• Ability to communicate effectively in English, orally and in writing.
• Ability to establish and maintain effective working relationships.

Nice To Haves

• One year of experience with the Surveillance Tools and Reporting System (STARS).

Responsibilities

• Provide administrative and technical support for the STARS team and maintain records related to application enhancements and timelines.
• Receive, enter into STARS, and assign incoming Interstate Communications Control Records (ICCR) patient documents from states and territories.
• Process outgoing ICCR documents originating in Florida for follow-up investigation by other states.
• Enter patient data into STARS and meet case-management deadlines.
• Monitor completion timeframes for investigative work by STD field staff and timely dispositions of out-of-state records owed to Florida.
• Organize and accurately document information according to current procedures, protocols, and standards.
• Maintain a high-volume electronic filing system; arrange for storage and retrieve or reproduce documents, records, and reports.
• Coordinate and direct office services and respond to information requests from Florida STD field staff and STD programs in the contiguous United States.
• Help ensure client demographic information from other jurisdictions is reported correctly and communicate disease reports and exposures to STD programs in a timely manner.
• Direct incoming phone and email inquiries to the appropriate unit or individual.
• Assist with routine quality-control reviews for duplicate records, incomplete forms, and timely disposition of assignments.
• Provide customer service to external partners and inform them of revisions to data-entry processes, standards, and procedures.
• Use knowledge of STARS software and peripheral systems and hardware to support job duties.
• Apply knowledge of CDC guidance and Florida reporting laws for reportable diseases.
• Assist with processing incoming mail and faxes from providers, insurance companies, and laboratories related to sexually transmitted infections.
• Perform other appropriate duties as assigned.

Benefits

• Annual and sick leave benefits.
• Nine paid holidays and one personal holiday each year.
• State group insurance options, including health, life, dental, vision, and supplemental insurance.
• Retirement plan options, including employer contributions.
• Flexible Spending Accounts.
• Tuition waivers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed