Government Operations Consultant I - 77000231

State of Florida•East Orange, FL

7d•Onsite

About The Position

The Florida Fish and Wildlife Conservation Commission’s Office of Licensing and Permitting is seeking a detail-oriented, service-driven professional to support public records, reporting, and data requests. The position supports management, monitoring, and quality assurance of licensing systems, as well as data analysis, reporting, and dashboard development. It works with internal teams and external stakeholders to support accurate system functionality, timely updates, and clear communication about project plans and outcomes. The position is based at 1875 East Orange Avenue in Tallahassee, Florida, and is not eligible for telework. Office hours are 8:00 a.m. to 5:00 p.m. Eastern Time, Monday through Friday. Employment is contingent on a satisfactory fingerprint-based criminal history check in accordance with Chapter 435, Florida Statutes.

Requirements

Six years of professional experience in systems analysis, management analysis, program planning, program research, program evaluation, or administrative work; a bachelor’s degree may substitute for four of the six years.
Knowledge of data collection and analysis methods.
Knowledge of basic management principles and practices.
Knowledge of effective communication principles and techniques.
Skill using Microsoft Office and web-based systems.
Skill in fact-finding research, problem solving, and documenting needs.
Skill in verifying system setups and data accuracy; delegating tasks; planning and completing project steps; coordinating work assignments; and recommending revisions to procedures or standards.
Ability to collect, evaluate, and analyze data to develop alternative recommendations, solve problems, and document workflow and activities related to improving operational and system practices.
Ability to organize data into logical formats for reports, documents, and other written materials.
Ability to conduct fact-finding research and use problem-solving techniques.
Ability to understand and apply applicable rules, regulations, policies, and procedures related to operational and management analysis.
Ability to plan, organize, and coordinate work assignments.
Ability to communicate effectively and establish and maintain effective working relationships.
Ability to use web-based systems and applications, verify numerical data accuracy, organize and delegate team tasks, recommend procedural revisions, and coordinate assignments.
Employment is contingent on a satisfactory fingerprint-based criminal history check.
Responses to qualifying questions must be supported by skills and/or experience stated on the application or resume; information about employment gaps should be provided.

Responsibilities

Assist with updating, monitoring, and scoping assigned systems according to work plans and office needs.
Complete system-function action items, including setups and regular maintenance.
Monitor and update regularly scheduled system functions and processes.
Communicate project plans, updates, and upcoming events to internal and external groups.
Provide regular status updates to the supervisor.
Serve as the office point of contact for public records, reporting, and data inquiries and requests.
Coordinate fulfillment of internal and external data and public records requests.
Recommend solutions and provide technical assistance for routine records management, data requests, and fulfillment problems.
Assist in creating, analyzing, and distributing reports and visual dashboards.
Research and evaluate data, and provide analysis to the supervisor and office personnel as needed.
Use Microsoft Office, state systems, and the internet to research and evaluate information and resolve issues.
Participate in quality assurance processes and testing for assigned licensing systems.
Monitor system performance.
Participate in system version testing and releases with relevant team members.
Consolidate and appropriately document testing findings.
Promptly and courteously assist and educate staff, the public, license agents, and others about licensing, permitting, and related customer-service questions, data, and transactions.
Coordinate with internal teams on the development and refinement of training materials and data needs.
Respond accurately and promptly to internal and external system requests or needs.
Assist with office-wide administrative functions, including preparation for quarterly Commission Meetings, office planning meetings, staff meetings and events, and coordination of additional needs during high-demand periods.
Perform other duties as assigned.