Government Collection Specialist - 11.30.2026 CF

LocateSmarter • Cedar Falls, IA

8d • Onsite

About The Position

CBE Companies is hiring a Government Collection Specialist for a class starting November 30, 2026. The role works with consumers to identify ways to resolve their accounts while maintaining customer satisfaction, meeting CBE and client standards, and complying with state and federal debt collection laws. Specialists work in a fast-paced call center and receive paid training and ongoing support. The position offers an hourly wage of $17.74–$23.00, with potential commissions for employees who exceed expectations and meet productivity, schedule-adherence, and quality standards. The role is located in Cedar Falls, Iowa; relocation expenses are not covered. The schedule includes three days from 8 a.m. to 4:30 p.m. and two shifts ending at 8 p.m. Remote work is not offered. Background checks and drug testing are required.

Requirements

• U.S. citizenship or at least three years of legal residence.
• High school diploma or GED.
• Effective listening, communication, and problem-solving skills.
• Ability to document calls completely and accurately.
• Ability to work in a team-oriented, competitive environment.
• Background check and drug testing are required.

Nice To Haves

• Motivated, engaged, disciplined, personable, competitive, eager, outgoing, and reliable disposition.
• Customer service or collections experience; the company also welcomes candidates with limited experience who are eager to learn.

Responsibilities

• Provide excellent customer service to consumers and third parties through inbound and outbound calls.
• Handle approximately 100–150 calls per day in a call center environment.
• Work with consumers to resolve their accounts using a solution-oriented approach.
• Use the call flow provided to guide calls.
• Locate consumer contact information.
• Implement client-required changes positively and efficiently.
• Review management-provided statistics to ensure job requirements are being met.
• Work with management on personal growth and act on areas for improvement and opportunity.
• Collaborate positively with coworkers.
• Meet productivity, schedule-adherence, and quality expectations.

Benefits

• Potential commissions in addition to hourly pay.
• Benefits package.
• Tuition reimbursement.
• Referral bonuses.
• Paid three-week training.
• Ongoing training and support.
• Career advancement and development opportunities.
• Employee engagement and community outreach opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED